Service Delivery Manager

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At Avint, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, Avint is seeking a motivated, career and team-oriented Service Delivery Managerr at our Herndon, VA office.This role will be supporting the Department of Homeland Security and its Continuous Diagnostic and Mitigation (CDM) program.

Position Responsibilities:

• Hands-on and required to work closely with operations leads, other SDMs, PMO Analysts, team leads and CDM partners.
• Understanding and ability to demonstrate the purpose of CDM DEFEND.
• Review schedule activities, status and results with PM, DPM, Operations Lead and other SDMs as required.
• Implement baseline changes of the assigned agency into the DEFEND IMS by collaborating with applicable stakeholders.
• Identify, develop and implement processes improving scheduling and coordination efforts in delivering the services associated with the associated tasks for the assigned group or agency.

• Recommending systems security contingency plans and disaster recovery procedures.
• Recommending and implementing programs to ensure that systems, network, and data users are aware of, understand, and adhere to systems security policies and procedures.
• Participating in network and systems design to ensure implementation of appropriate systems security policies.
• Facilitating the gathering, analysis, and preservation of evidence used in the prosecution of computer crimes.
• Assessing security events to determine impact and implementing corrective actions.
• Ensuring the rigorous application of information security/cybersecurity policies, principles, and practices in the delivery of all IT services

Requirements

Technical Areas of Experience:

• Knowledge and experience in quality analysis.
• Understanding of critical path analysis of schedules.
• Outstanding reporting skills, e.g., graphical presentation and advanced Microsoft Office skills.
• 10 -12 years of experience in creating and managing projects with resource loaded schedules, Gantt charts and dependencies.

• Facilitation of solution(s) alignment across multiple DHS components, DHS HQ, and DEFEND A team(s) resulting in more efficient delivery of CDM capabilities.
• Ability to leverage tool implementation successes from across DHS to increase CDM value with components.
• Ability to utilize & understand DHS CDM Dashboard data and assist components in identifying, mitigating and reporting data accuracy and gaps, in order align with CDM PMO expectations.
• Responsible for conducting regular cadences and ad-hoc meetings with DHS and Components to enhance collaboration, optimize investments, and improve CDM performance.
• Identifies and tracks programmatic risks and issues leading to increased visibility across the program and additional resources dedicated to resolution.
• Provides support to multiple components’ strategic goals through procurement optimization, reducing DHS/component budget expenditures, and annually facilitates component IT Roadmap implementations.
• Actively engages in DEFEND A capabilities and POCs to ensure thorough understanding of the component operating environment and leading to efficient tool rollouts.

Qualifications:

• Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required.
• BA/BS with 10 - 12 years of relevant experience
• Relevant professional certifications required
• Serves as Career Manager responsible for performance management and professional development of lower levels.
• Proactively leads teams in the execution of complex tasks with minimal direction and produces high quality results.
• Demonstrates mastery of multiple functional areas
• Develops subject matter expertise of other staff
• Demonstrates exceptional communication skills, oral and written
• Leads working sessions to solicit ideas and develop innovative solutions
• Promotes collaboration across functional teams
• Develops and presents highly professional presentations, complex ideas, solutions and innovations to clients and Avint Leadership
• Attention to detail coupled with effective analytical and problem-solving aptitude.
• Ability to establish working relations at all organizational levels
• Demonstrates the ability to work with government officials and program office stakeholders diplomatically and effectively.
• Self-motivator with ability to work as part of a team or independently with little supervision or direction.
• Ability to balance and prioritize many diverse tasks at once.
• Experience in establishing new processes.
• Serves as an Avint brand ambassador
• Always embodies Avint's core values
• Significantly contributes to growth initiatives in area of expertise

Physical Requirements:

• Office work, typically sedentary with some movement around the office

Benefits

Joining Avint is a win-win proposition! You will feel the personal touch of a small business and receive BIG business benefits. From competitive salaries, full health, to a new Open Time Off Policy and Federal Holidays. Additionally, we encourage every Avint employee to further their professional development. To assist you in achieving your goals, we offer reimbursement for courses, exams, and tuition. Interested in a class, conference, program, or degree? Avint will invest in YOU and your professional development! Salary range $155,000-$165,000

Avint is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.