Customer Success Manager- Remote

Who We Are

At OBE, together, we build excellence every day. We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we have a right to win.

We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success.

Job Summary

The Customer Success Manager will develop and implement a robust customer success system that will support the Premier Partner sales team. This role will work in collaboration with the Sales Revenue Operations team to analyze market trends and set sales targets for the team and ensure they are achievable and align with the company strategy. The Customer Success manager will also collaborate with the Sales VPs to ensure account support alignment. This role is also responsible for the communication, leadership, motivation, and training of the Customer Success team to achieve their sales targets and goals.

This key leader will play a pivotal role in fostering relationships with customers, sales team, and internal partners. We pride ourselves on fostering a collaborative and results-driven environment.

Here is you will get to do

• Strategy & Analysis: Develop and implement sales strategies that align with the company’s goals and objectives. Analyze market trends in collaboration with Sales Ops team to inform resource deployment. Collaborate with VP, Strategic Sales to ensure account support alignment.
• Targets: Collaborate with the sales ops function to set sales targets for the team and ensure they are achievable and align with company strategy.
• Leadership & Training: Communicate, lead, and motivate the customer success team to achieve their sales targets and goals. Provide training to sales teams to improve their skills and knowledge.
• Monitoring & Reporting: Monitor employee performance, including measurable KPI’s on continual basis, create action plans and take corrective action if necessary. Report performance to senior leadership.
• Relationships: Fosters relationships with customers, sales team, and internal partners.
• Sales: Coordinate with external and internal strategic sales partners to identify opportunities to drive sales revenue and profit growth across the portfolio.
• Make safety a priority in daily activities
• Drive Successful Customer Engagements
• High Impact Communication
• Building the internal Customer Success Team
• Broadening Business Value
• Integrity-Based Business Acumen
• Technical Aptitude
• Thought Leadership
• Driving for Results

Here’s What We’re Looking For

• Bachelor's Degree or equivalent work experience preferred
• 10+ years of experience in sales/customer service
• Experience working with large, complex organizations preferred
• Results oriented, ensuring we deliver on existing commitments while also working to continuously deliver an unparalleled customer experience
• Strong written and verbal communications skills to all levels of an organization
• Customer service, problem solving, and analytical skills required
• Strong attention to detail
• Strong organizational and interpersonal skills
• Self-starter attitude
• Results focused
• Advanced skills in Microsoft Office Software (Word, Excel, Outlook)
• Lead a team of 10 - 15 direct reports comprised of Customer Success Reps
• 25% travel required. Some air travel maybe required

What OBE Offers You

• Competitive pay
• Paid time off
• 10 Holidays (inclusive of 2 floating holidays)
• Market competitive 401(k) match
• Industry-leading medical, dental, and vision benefits
• Short-term and long-term disability coverage
• Life Insurance

About OBE

At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.

OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.

If you want to help us build something great- we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.

#OBE

We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success.