Development Database Associate

About:

Do you like helping people? Are you interested in making a difference in the lives of local seniors? Would you like to broaden your expertise by working for a non-profit that provides programs and services for seniors in Southern California? 

Consider joining the Council on Aging – Southern California (COASC). We are a local non-profit organization that has been helping seniors, and their families navigate the aging experience for over 50 years. COASC is dedicated to enhancing the quality of life for older adults in our region through programs and services that support independence, dignity, and a positive aging experience. We are committed to promoting a community where seniors are valued, supported, and empowered to live their best lives. As a nonprofit organization, we serve over 100,000 seniors annually with an array of no-cost programs that help them remain healthy, connected and protected. We rely on the generosity of our donors, funders, and community partners to advance our mission.

Purpose: 

The Development Database Associate (DDA) will play a key role in supporting the Council on Aging's fundraising and donor engagement efforts. This position is ideal for someone who is detail-oriented, proactive, and enjoys working with a diverse group of supporters. This role is suited for individuals looking to develop their fundraising skills and build their business acumen to advance their knowledge in a fast-paced environment. The DDA will support the Development Department in database management, executing fundraising events and campaigns, and multi-channel communications, while helping to build and sustain lasting relationships with individual and corporate donors. The DDA works closely with the Director of Development and Community Outreach, the Event and Fundraising Manager, and the SmileMakers Program Manager. This individual also regularly works with the Finance, Administration, and Marketing teams.

In return for your skills, COASC provides a work schedule with some hybrid work-from-home hours, a competitive salary, and excellent company paid benefits including paid holidays, floating holidays, sick time, and vacation. We offer employees medical, dental, vision, and life insurance. 

Reporting To: Director of Development & Community Outreach

Key Responsibilities: 

1. Database Management: Ensure accurate donor and fundraising data is maintained in the organization's CRM system, tracking donations and interactions. 

    a. Support key staff by generating needed metrics for board reports and internal analysis.

    b. Work with management and serve as primary technical contact for database. 

    c. Proactively monitor data integrity of databases and create and maintain processes. 

    d. Ensures the database supports our needs including collection of data, donor tracking processes, and personalized communications. 

    e. Ensures the accuracy of existing donor data, prospect records and reports while maintaining overall data integrity, including compliance with applicable data privacy requirements. 

    f. Assists in processing new donors with payments.

    g. Works with the Finance team on donation and event reconciliation.

    h. Tracks outstanding payments and updates and maintains complete record-keeping in the database software.

2. Fundraising Support: Assist in the creation and implementation of fundraising campaigns, including direct mail, online giving, and special appeals. 

3. Donor Relations: Manage and maintain relationships with individual donors, corporate sponsors, and foundations. Ensure timely and meaningful communication, including thank-you notes, reports, and acknowledgment letters. 

4. Writing & Reporting: Assist the team, as needed, with researching, writing, and submitting proposals, grants and reports to secure funding from foundations and government sources. 

5. Event Planning & Coordination: Help plan and execute fundraising events, online fundraisers and annual volunteer engagement opportunities. Attend and support events such as An Evening of Comedy and our SmileMakers programs with tracking inventory, and other data-oriented tasks.

6. Marketing & Communications: Contribute to the development of fundraising materials, campaigns and appeals, and multi-channel content to support donor engagement and community outreach. 

7. Collaboration: Work closely with the Development Director and other team members to align fundraising goals with organizational priorities and initiatives.

8. Misc.: Provides additional administrative support, as needed.

FSLA Category: Non-exempt – hourly

Hours: Full-time, 40 hours per week (Mon – Fri) may include occasional weekend days based upon event dates

Qualifications: 

1. Bachelor’s degree or equivalent experience in nonprofit development, communications, marketing, or related field. 

2. Strong interpersonal skills with the ability to build relationships with diverse groups.

3. Excellent verbal and written communication skills.

4. Strong organizational, attention to detail, and time-management abilities.

5. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM/database management software (E-Tapestry, Salesforce, Constant Contact, etc).

6. Ability to work independently and as part of a team.

7. Fundraising and donor relations experience. A passion for nonprofit work and a commitment to the Council on Aging’s mission of supporting older adults and adults with disabilities.

8. A self-starter with the ability to work independently and take initiative. 

9. Flexibility and adaptability in a changing work environment.

Working Conditions:

The physical demands described here are representative of those that must be met by the employee to successfully perform the functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform this job.

While performing the duties of this job the employee will be required to sit for periods of time. Standing, walking and bending are required movements. The employee will occasionally need to lift approximately 25 lbs. and move furniture such as chairs, folding tables and art display racks.

Conditions of Employment:

The ability to transport oneself to needed appointments with reliable transportation is required.

Equal Employment Opportunity: 

The Council on Aging – Southern California is committed to a policy of equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, or military and veteran status.