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Dynamics Sales/Customer Service CRM Technician

Remote: 
Full Remote
Contract: 
Freelance
Work from: 
South Africa

Offer summary

Qualifications:

Solid understanding of Dynamics 365, Proficiency in configuring Sales and Customer Service modules, Knowledge of workflows and automations, None.

Key responsabilities:

  • Optimize sales and service processes
  • Troubleshoot system issues and provide solutions
Employer of Record South Africa logo
Employer of Record South Africa Human Resources, Staffing & Recruiting Small startup https://employerofrecordsa.co.za/
2 - 10 Employees
About Employer of Record South Africa
We are a South African in-country Employer of Record specialist for companies that are based in Europe, Canada, Australia, New Zealand, and the USA. We can assist you in ensuring that your company is in compliance with the various labour and employment laws in South Africa. We can also provide you with an EOR service or you can hire our staff for yourself and we will manage the payroll and Tax requirements.
See more Employer of Record South Africa offers

Job description

Dynamics Sales/Customer Service CRM Technician

Remote R48 000- 80 000 PM

3-4 month contract

Managed IT services company seeks a Dynamics Sales/Customer Service CRM Technician

  • Technical Proficiency: A solid understanding of Dynamics 365 is essential. Proficiency in configuring and customizing the Customer Service and Sales modules is needed.
  • Sales and Service Process Optimization:
    • Familiarity with sales processes, lead management, opportunity tracking, and pipeline management.
    • Expertise in configuring workflows, automations, and business rules to streamline sales and service operations.
    • Knowledge of Customer Service Workspace is a huge PLUS
  • Problem-Solving Skills:
    • Proactive identification of system issues, troubleshooting, and implementing solutions.
    • Handling escalations and ensuring timely resolution of customer issues.
  • Communication and Collaboration:
    • Effective communication skills to collaborate with cross-functional teams, including sales, marketing, and IT.
    • Ability to work closely with end-users, understanding their pain points, and providing timely support.

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Microsoft Dynamics 365Sales ManagementWorkflow ManagementCustomer SupportPipeline PlanningAutomationCustomer Service DeskSales ProcessLead ManagementFinancial TrackingBusiness Law

Other Skills

  • Collaboration
  • Communication
  • Problem Solving
Are you interested?

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