Customer Care Analyst

Job Description

About Us:

With over two decades of expertise, Fortray excels in IT Recruitment, Training, and Services. As IT Recruiters, we connect top talent with global opportunities in the digital technology sector, offering contract, temporary, and permanent placements across various industries, roles, salaries, and locations. Our specialized teams ensure your recruitment or job search benefits from seasoned experts who deeply understand your sector. Fortray is also a global online boot camp, helping career changers gain vital digital skills in just four weeks, opening doors to lucrative tech careers.

Our rigorous curriculum covers cybersecurity, Cloud computing, Data analytics, Coding, Project Management, DevOps, AI/ML, and more. Practical, hands-on learning and mentorship from industry experts result in a remarkable 95% placement rate. With over 1,000 monthly live classes, real-world projects, and extensive resources, Fortray stands out. Our mentorship program, flexible schedules, and 1:1 career coaching guide your success. Join 1,000+ satisfied graduates on their journey to tech careers through Fortray.

Additionally, as a Managed Service Provider (MSP), we offer global managed IT services, including cybersecurity, cloud solutions, and IT consultancy, tailored to businesses of all sizes, emphasizing user centricity from consultation to ongoing support, ensuring seamless technology operations.

Purpose of the Job – Overview

Job Title: Customer Care Analyst

Program Details:
This is a 6-month trainee program with the potential for a permanent position.
A monthly stipend will be provided during the training period.

Location: Fully Remote

Must have a 2 to 3 Hours Backup, 22 to 24” Monitor with HDMI Cable, Table, Chair and Quite place to

work.

Timings:

• Monday to Friday: 9 AM to 6 PM BST

• Saturday: 10 AM to 3 PM BST

About the Role

Key Responsibilities:

• Address and resolve customer inquiries via email, phone, or chat in a professional and timely manner.
• Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
• Collect, clean, and analyze data using statistical tools and software.
• Generate insights from data to support business objectives and recommend improvements.
• Prepare detailed reports and presentations for internal stakeholders.

Qualifications:

• Fresh graduates or candidates with a master's degree are encouraged to apply.
• Strong communication skills with fluency in English (spoken and written).
• Academic background or proven skills in data analysis and related tools (Excel, Python, SQL, Power BI, etc.).
• Ability to manage multiple tasks and prioritize effectively.
• Analytical mindset with attention to detail
  
  
  Program Details:

This is a 6-month trainee program with the potential for a permanent position.
A monthly stipend will be provided during the training period.