Job description

We are looking for an experienced Customer Support Representative with outstanding communication skills and a talent for working independently and as part of a team. Our fully remote position offers flexible work arrangements, with an optional WeWork subscription for shared office space access.

In this role, you will actively help shape our customer support policies and procedures. As a growing company, we provide ample opportunities for personal growth, professional development and expanded responsibility.

Manage customer queries via email and support tickets
Moderate social media comments for a positive, professional online presence
Resolve order-related problems, including returns, refunds, replacements, and disputes
Address complaints on platforms such as Amazon, Klarna, and PayPal
Monitor shipping performance and other key metrics
Organize and maintain support policies and procedures
Liaise with external partners like fulfillment centers, vendors, and third-party services
Work closely with other team members

Requirements

High English proficiency
Native or near-native fluency in Dutch and French
Excellent written communication skills
Customer support experience, including complaint resolution
Proficient with MS Office Suite, Google Docs, or similar applications
Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet
Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk
Previous experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plus
Basic online marketing and e-commerce knowledge

Please submit your Resume/CV in English

Benefits