Student Coordinator

Candela Academy is an education company that offers personalised support for secondary school students and parents in the UK. Our services include Academic Mentorship and Online Tutoring for (I)GCSEs, A-Levels and Extended Project Qualifications. We are looking for a highly organised, dedicated and customer-oriented Student Coordinator. Our Student Coordinators play a crucial role in the day-to-day operations of Candela Academy that ensure each student's success. You will be responsible for coordinating and facilitating the academic journey of your designated students.

Responsibilities

• Facilitate the student’s academic journey by coordinating the team of tutors and mentors while managing the administrative and operational procedures required to support the students
• Act as the main point of contact for internal (the wider Candela team) and external stakeholders (students and parents), working as the link between them
• Keep up to date on student’s progress, and report back to the team regularly with potential value add solutions to support the student
• Proactively manage and foresee issues by resolving complaints or escalations in a timely manner
• Regularly research and stay up to date on the UK education sector, providing the wider Candela team with updates on relevant information

Requirements

• Bachelor’s Degree (or higher) from a UK or US university
• Fluency in English, excellent verbal and written communication skills
• Excellent organisational and multitasking abilities
• Excellent time-management skills with the ability to prioritise tasks
• High attention to detail
• Customer-oriented thinking
• Strong research abilities
• Highly technologically proficient
• Ability to work independently and efficiently under pressure
• Software use: Proficiency in most mainstream office software, including:
  • Google Workplace (Drive, Gmail, Docs, Sheets, Slides, Forms, etc)
  • Microsoft Office (Word, PowerPoint, Excel, Teams etc)

Bonus (in order of importance)

• Prior experience in a customer service, project management or other transferable role
• Knowledge of the UK education system and academic cycles
• Prior experience in the education industry
• Strong academic background and profile
• Fluency in Mandarin

Benefits

• Salary range: £20,000 - £26,000 per annum (plus performance-based bonus)
• Company-wide sales commission structure
• Remote first, with the option to work at an office space in London
• Flexible working environment where you will be empowered to structure how you work
• Fast-paced, dynamic team in an expanding company of ambitious individuals who think big
• Training & Development allowance of £500 annually on training related to your role - we are invested in your growth!
• Limitless development and exposure - huge opportunities for internal promotions or role changes as our small team grows!