Supervising Clinical Social Worker

Job Title: Supervising Clinical Social Worker

Pay: $105,000 (at 40 hrs/week)

Hours: 40 hrs/week

FSLA Status: Exempt

In person/Remote: In Person 4 days/week; Remote 1 day/week

Primary Location: Lyon-Martin Community Health Services

Address: 1735 Mission Street San Francisco, CA 94103

Reports To: Mental Health Director

Organization Mission

The mission of Lyon-Martin Community Health Services is to provide high quality, compassionate and trauma-informed medical, gynecological, and mental health care services to trans, non-binary, gender non-conforming, and intersex communities and cis-gender women with specific sensitivity to LGBQ sexual orientation, disability, size, race, ethnicity, and language, regardless of immigration status or ability to pay.  

We aim to eliminate health inequities for our communities by rooting our clinical practice in core foundational intersectional frameworks of anti-racism, self-determination, harm reduction, and reproductive and disability justice. As a community clinic, we believe our communities are best served by and for us; that’s why community engagement and leadership development are central to our mission of community care and mutual aid. Lastly, we commit to increasing access to culturally responsive care beyond our walls through provider training and education and address systemic barriers to care through policy advocacy.

Job Summary

The Supervising Clinical Social Worker is responsible for supervising and overseeing all clinical social work services provided to Lyon-Martin patients. They lead, manage, and direct the provision of case management services. They are responsible for training case managers (LCSW, ASW, and peer support specialists) to be able to provide wrap-around case management activities that support the socioeconomic wellbeing of Lyon-Martin clients. Case Manager activities include assisting clients in accessing financial support programs, including general assistance (GA), guaranteed income programs, the AIDS Emergency Fund, SDI and SSDI, housing programs, food access programs like Lyon-Martin’s Community Fridge, CalFresh, Project Open Hand, and Meals on Wheels, support programs like In-Home Support Services (IHSS), obtaining replacement IDs, disability placards, and enrolling in insurance, coverage programs, prescription assistance programs, and/or linking clients to other services within or outside of Lyon-Martin, as needed. The Supervising Clinical Social Worker may also provide direct services themselves, facilitate or co-facilitate support groups, connect clients to workforce development or educational opportunities, and other programming to support the clients in improving their material realities. 

The Supervising Clinical Social Worker is expected to provide all patient care in a sensitive, trauma-informed, and non-judgmental manner, to maintain a high degree of professional competence and the highest possible ethical standards, and to function as part of a care-giving team. They, along with all staff at Lyon-Martin, are also expected to uphold and imbue in others a commitment to addressing racism, ableism, gender and sexual discrimination within the organization and our clinical practice.

 Key Responsibilities

• Develop training and on-boarding curriculum for Clinical Social Worker(s) and Peer Support Specialist(s).
• Hire, on-Board, train and supervise Clinical Case Manager(s) and Peer Support Specialist(s), overseeing their work to ensure all staff have the tools and education necessary to excel in their role and patient needs are being met.
• Monitor performance, coach, discipline, and, if needed, terminate Clinical Social Workers and Peer Support Specialists.
• Conduct case management intake assessments, assign clients to the appropriate case manager and/or referral externally for intensive case management as needed.
• Document all patient interaction in the EHR, Epic in real time. Complete all visit notes and respond to all in basket messages within the expected timeframes (same day for visit notes and urgent in basket messages; within 72 hours for routine in basket messages).
• Respond to/triage mental health crisis requests same day, utilizing safety planning, and leverage external resources, such as mobile crisis, as needed.
• De-escalate crisis situations in the waiting room and clinic as needed.
• Lead restorative justice conversations with clients who break Community Agreements.
• Create training and resource guides for case managers and participants to link to social support services.
• Do Outreach and Education to community partner organizations so they know what case management services are offered at Lyon-Martin.
• Develop and update policies & procedures and workflows for the program.
• Monitor team quality improvement metrics including productivity, reimbursement/billing and coding, respond to grievances and incident reports involving the case management dept and create intervention plans as needed.
• Plan for employee absences to ensure case management services continue being offered, providing case management services to Lyon-Martin clients as needed to cover for absence(s).
• Provide weekly supervision to direct reports, providing clinical supervision for difficult cases.
• Co-lead the Collaborative Care All Staff Meetings with Director of Mental Health & Associate Mental Health Director.
• Lead weekly Case Management Team Meetings with all direct reports.
• Attend and participate in Leadership Team Meetings, Clinic Operations Meetings, All Staff Meetings, Collaborative Care Meetings, and any applicable Subcommittee Meetings.

Other duties as assigned
 

Competencies: 

Communication, Written: Delivers written communications that have clarity and impact including emails.

Communication, Verbal: Effective listener; clearly and thoughtfully communicates with others in person and on the phone.

Reliability: Accountable; maintains focus; punctual; good attendance record; meets deadlines.

Time Management: Organizes and establishes priorities; gets the job done in a timely manner. Responds to all routine in basket messages within 72 hours and urgent messages same day, per policy. Closes visit notes same day.

Customer Service: Persists in efforts to solve issues even when faced with internal barriers; takes personal responsibility for customer service outcomes; responds quickly and effectively to requests for assistance and support whether internal or external.

Computer Literacy: Skilled computer-based work tasks; uses technology to enhance job performance. 

Teamwork: Accountable to team; participates effectively in group- and teamwork; collaborates positively with other team members; giving and accepting constructive criticism. Asks for help when needed.

Tolerance for Stress, Ambiguity, and Change: Maintains composure even while under great pressure; handles complex problems and change with minimal supervision; demonstrates flexibility and versatility in achieving key goals and priorities.

Attention to Detail: Strives to eliminate errors; makes accurate work a priority; seeks opportunities to improve performance. Documents all interactions with clients in EHR accurately.

Decision Making: Collects, organizes, and analyzes information before making decisions. Takes a thoughtful approach when considering options; may seek supervision and/or input from others.

Integrity and Ethics: Actively models the highest ethical standards; is honest and accountable; maintains confidentiality and appropriate boundaries at all times; handles sensitive information and issues with discretion and tact. 

Relationship Orientation: Establishes rapport easily with others; listens attentively to others' perspectives; uses good judgment when sharing information and maintaining confidentiality; appropriately expresses empathy.

Presentation Skills: Adapts presentation techniques to fit audience level and technical needs; develops and delivers communications that have clarity and impact; conveys confidence, presence, and professionalism; uses appropriate visual aids to illustrate key points and enhance learning.

Interpersonal Skills: Uses active listening and discussion skills to identify issues, ensure understanding, and facilitate problem solving; works cooperatively with diverse groups; deals with others in a pleasant and professional manner; accurately assesses verbal and non-verbal cues.

Accountability: Makes and meets commitments; accepts responsibility for behavior and outcomes.

Follow Through: Monitors status of projects and tasks; thoroughly deals with project details; delivers clear, accurate depiction of status.

Cultural Sensitivity: Ability to work with a diverse population while withholding judgment. Willingly open to learn and understand different perspectives.

Education, Knowledge, Skills:

 Required:

• LCSW
• At least 3 years experience in the field of clinical social work or case management
• Culturally sensitive/humble and able to work with a diverse population

• At least 3 years experience working with lesbian, bisexual, transgender, non-binary, gender non-conforming, and intersex clients.
• Experience working with populations with varying disabilities, racial, ethnic and cultural backgrounds and economic statuses.
• Experience working with clients who do sex work, those experiencing homelessness, people who have challenges with mental illness and/or are using substances, those of with a history of incarceration, people of varying ages.
• Strong trauma-informed care and de-escalation skills
• Excellent computing and data entry skills.   Experience using Microsoft Office programs.   
• Integrity to handle sensitive information in a confidential manner

• Strong communication (verbal, written and interpersonal) skills.  Practices attentive and active listening and willingness to ask questions.
• Flexible and open to change when facing new problems. Creatively strives to find solutions.
• Excellent organization skills and ability to multitask and juggle multiple priorities 
• Outstanding ability to follow-through with tasks
• Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility 
• Strong customer service skills.  Sensitive to and patient with the interpersonal anxieties of others.   Easy to approach.  Spends the extra effort to put others at ease.  Warm, pleasant, and gracious.
• Maintains composure and professionalism, especially under stress. 

Preferred:

• Shared lived experiences with priority populations.
• Experience with Epic.

Benefits: Employees regularly scheduled for 16 hours or more per week are eligible for full benefits, which include 100% employer paid Platinum level medical plans for both employees and their minor dependent(s), Premium dental, vision, life and acupuncture/chiropractic plans, as well as an up to 3% 403b match and access to pre-tax health, dependent care and commuter benefits as well as employer funded professional development, trans health and child care funding. Additionally we offer a generous paid time off package including 3 weeks vacation, 1 week personal, 2 weeks sick, 2 weeks COVID time off as well as paid jury duty and bereavement leave.

Available Pay Differentials: $1.00 per hours worked for employees certified bilingual in Spanish, Chinese, or Tagalog.