German-Speaking Customer Success Specialist

Are you passionate about customer satisfaction and driving business growth? Do you have a customer-centric mindset and a strong desire to help clients achieve their business objectives? If so, we want YOU to join our Customer Success Team!

As a German-speaking Customer Success Specialist, you'll work directly with customers to ensure they get the most value out of our products and services. You’ll manage customer relationships, identify growth opportunities, resolve issues, and collaborate with global teams to drive success. This is an exciting opportunity for someone who thrives in a fast-paced environment and is committed to excellence.

Requirements

Key Tasks and Responsibilities:

• Understand and drive customer success goals

• Monitor customer performance and uncover opportunities for growth
• Assist with billing, administration, and customer inquiries
• Collaborate globally with internal teams to ensure seamless service
• Provide prompt, reliable, and accurate information about the products, services and solutions to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.

Technical:

• Good Knowledge of Microsoft Office products
• Excellent understanding of Customer Success and/or Account/Relationship
• Previous experience working with SAP, Salesforce and Gainsight or similar CRM platform are an advantage

Behavioral:

• Customer centric mindset
• Empathy
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.
• Excellent organizational skills
• Structured “can-do” approach to open matters and tasks in a demanding environment

Qualifications [EDUCATION and/or EXPERIENCE]

• A High school diploma or equivalent, College level preferred
• Previous experience in BPO and Customer Success or Account Management role Customer Service and/or account management
• Have a proven track record demonstrating the skills and qualities outlined in this document

Good command of written and spoken English and German (Speech, Written, Reading, Comprehension)

Benefits

• Competitive salary
• Cafeteria
• Team building and free time activities
• Modern office environment