Explore and grow your skills by being part of a growing International-based team here in the Philippines! If you are looking for a new job opportunity, apply now for this role!
Why you will love working with this Client?
Our client is a company based in Australia and a provider of staff engagement to businesses nationwide. They are a growing company and are looking for new members to add to their team. Join them today!
Location / Shift
Remote, Morning Shift
NOTE: You must be willing to work in the office in the above office location to apply for this position
Job Description
As a Call Quality Coach, you will be working within a team, the core responsibility of the Call Quality Coach is to create & maintain long-standing relationships by providing first-class call & email assessments, coaching sessions, reporting and training suggestions including sales opportunities, customer experience programs, and staff engagement, to our customers.
Key responsibilities & duties:
- ● Conduct quality assessments of sales and service calls & emails
- ● Facilitate feedback and coaching sessions with clients
- ● Deliver induction and training sessions remotely and in person
- ● Contribute to training strategy and deliverables
- ● Build client rapport and identify improvement opportunities
- ● Recognise and act on sales opportunities
- ● Participate in team meetings and calibration sessions
Qualifications
- ● 3+ years in sales/customer service roles
- ● 5+ years in leadership or coaching roles
- ● Experience assessing inbound & outbound calls and emails
- ● SME business environment experience
- ● Exceptional communication skills
- ● Adaptable coaching approach to empower diverse learning styles
- ● Demonstrated passion for supporting team members and fostering collaboration
- ● Strong commitment to integrity in all client interactions and feedback processes
- ● Customer-centric work ethic focused on delivering value and satisfaction
- ● Proficient in Microsoft Suite
- ● Excellent time management skills
- ● Own reliable transport
Why join optiBPO?
optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals that supports clients across Australia, New Zealand, United States, Canada, United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines.
Enjoy great perks and benefits such as in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. It is important for us to help you advance your career by elevating growth strategies and learning opportunities throughout your career journey with us.
