Medical Services Specialist - Remote

Cognizant is one of the world’s leading professional services companies, we help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. Do you thrive in a busy environment and able to multi-task successfully? If so, please apply today!

The ideal candidate will work from home during day shifts providing exceptional service and support in Pharmacovigilance and Safety Operations. Experience working with Pharma company or healthcare. Contact center experience with inbound/outbound programs involving patient and healthcare providers.

Responsibilities

• Identify and collect adverse event information and complete the in-take of a Pharmacovigilance Safety report in client system.
• Ensure scientific rigor through accurate, complete, and data entry of medical information through numerous adverse event reports and notes with emphasis on timelines and quality to meet regulatory demands.
• Review and evaluate case information for medical completeness and accuracy prior to the completion of processing through pushing, triaging or critical issue of all PC or AE reports within the regulatory mandated time limit.
• Respond to medical information requests using approved resources and documentation in client medical information systems.
• Identity product quality and device complaints and document in client’s product/device complaint systems.
• Compliance with departmental guidelines, SOP’s, ongoing training, and regulatory guidelines.
  
  

Qualifications

• Possess a minimum of 1 to 2 years of experience in customer service support roles in Pharmacovigilance and safety operation area. Prior health care experience required.
• Bachelor of Science in Nursing preferred.
• Basic knowledge of general principles of adverse events, product quality, medical information, and Food and Drug Administration (FDA) regulations.
• Solid understanding of medical terminology, pharmacology, human body systems and disease processes.
• Basic skill of clinical assessment with the capacity to triage calls and circumstances appropriately.
• Ability to acquire and assimilate knowledge in various fields, diseases, and therapeutic areas.
• Demonstrate effective communication skills in English both written and spoken.
• Ability to use multiple databases to document adverse event, medical information, and product complaint information.
• Excellent clinical judgement and ability to interpret, synthesize and communicate clinical information and safety data in a scientifically sound and understandable way.
• Robust critical thinking and analytical skills with the ability to make prompt high-level decisions.
  
  

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Hourly Rate And Other Compensation

Applications will be accepted until December 9, 2024

The hourly rate for this position is between $18.00 - $21.60 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
  
  

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.