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E-Commerce Customer Support Specialist- For Pooling

Remote: 
Full Remote
Contract: 
Full time
Salary: 
96 - 96K yearly
Work from: 
United States

Offer summary

Qualifications:

Experience in customer service, preferably e-commerce, Excellent verbal and written communication skills, Strong problem-solving abilities and attention to detail, Familiarity with CRM software is preferred.

Key responsabilities:

  • Responding to customer inquiries via phone, email, and chat
  • Assisting customers with order processing and issue resolution
Extend Your Team logo
Extend Your Team Scaleup https://www.extendyourteam.com/
201 - 500 Employees
About Extend Your Team
Let's be honest; running a business is hard. So hard that most people give up and fail. We are not those people. Yes, I was there and maybe you were or are there too. This isn't a cheesy sales pitch but there is a better way. You can get the talent you need and it will be at the right price. You just have to think differently and think globally. WHY I FOUNDED EXTEND YOUR TEAM ▬▬▬▬▬▬▬▬▬▬▬▬ After growing an e-commerce company to $5MM in annual revenue, I was buried with running the business. Before long, I started working 14+ hours/day managing multiple teams, projects, and completing low-value tasks. To be open, I was miserable. That's when I connected with Angelica, a mid career pro from the Philippines, to help me run my business as my Chief of Staff - reducing the time I spent on the business by 80%. She nothing short of changed my life and is the reason I founded my company. I want everyone to have an Angelica on their team. HOW IT WORKS ▬▬▬▬▬▬▬▬▬▬▬▬ 1) We get on a quick call so I can learn more about your business and your challenges. 2) We will source and introduce you to a remote worker that best fits your needs. 3) Myself and my team will work with you to consult you to help systemize your processes including onboarding, management, and operations. 4) We are there every step of the way to coach you, coach the team member and make sure that you are successful in outsourcing. If there are any issues, we work side by side with you in correcting them. We help you avoid the mistakes that I and so many others made learning how to successfully outsource I believe that you shouldn't spend $150/hr (your time) on a $15/hr problem. The most important thing is that I am the same as you. I am a business operator and have faced the same challenges. READY TO TALK? ▬▬▬▬▬▬▬▬▬▬▬▬ Book a call: https://calendly.com/myahes/discovery
See more Extend Your Team offers

Job description

This is a remote position.

ABOUT THE ROLE:

We are seeking a dedicated and customer-oriented E-commerce Customer Support Specialist to join our team during the night shift. The ideal candidate will excel in providing exceptional support via phone, email, and chat, helping customers navigate our e-commerce platform, resolve issues, and ensure a positive shopping experience.


Expected Work Hours and Timezone

You are expected to work during US business hours.  You are also expected to work on occasional weekends due to business needs.


Work Set-up: 

Permanent work-from-home.



As a Customer Support Specialist, you will provide excellence by:

  • Responding promptly to customer inquiries through phone, email, and chat.

  • Providing detailed information about products, orders, and shipping statuses.

  • Assist customers in resolving issues related to their accounts, transactions, and returns.

  • Processing orders, handling refunds, and escalating complex inquiries to appropriate departments.

  • Maintaining a positive and empathetic attitude toward customers at all times.

  • Documenting customer interactions and feedback in our CRM system accurately.

  • Collaborating with the team to improve processes and enhance the customer experience.

  • Participating in training sessions to stay updated on product features and company policies.
Requirements
Do you have what it takes to be our Customer Support Specialist?
Consider yourself highly qualified if you have:

  • Previous experience in customer service, preferably in the e-commerce industry.

  • Excellent verbal and written communication skills.

  • Strong problem-solving abilities and attention to detail.

  • Familiarity with CRM software and e-commerce platforms is preferred.

  • Ability to work independently and manage time effectively during night hours.

  • Availability to work in US business hours
Benefits
How are we different? 

  • Top Tier Benefits - We respect your time and your needs. We show it by making sure you get compensated well without any delays. 

  • Unlimited Online Training - You can gain access to different online courses such as Digital Marketing, Six Sigma, Programming, and more! 

  • No Ghosting - We do not ‘ghost’ you and not pay. 

  • Monthly Support - We will check in with you regularly to make sure you are successful

  • Your Voice Matters - We encourage feedback and suggestions within the team. We do not believe in hierarchy and believe in Agile HR. 

What’s In It For You? These amazing benefits/perks await you! 

  • Enjoy HMO after your 1st month, no need to wait for 3 months or 6 months! 

  • Enough time with your family and loved ones - we are giving Vacation Leaves after 6 months! 

  • Get paid on US Holidays when your client's business is closed 

  • Internet issues at home? Don’t worry, we got you! We will reimburse your internet expenses of up to $50/month 

  • Enjoy a delicious birthday cake courtesy of our HMO partner! 

  • Looking for discounts? Well, look no more! Join us and enjoy the following (courtesy of our HMO partner): 

  • Discounted monthly rate in Gold’s Gym - for you and two more friends/family! 

    • Free Eye Check-Up and discount on selected items in Sarabia Optical 

    • Discount card from Coffee Bean and Tea Leaf (discounts, unlimited internet access, earning point system) 

    • Discount codes from Grab.

Required profile

Experience

Industry :
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

E-CommerceCustomer Relationship Management (CRM) Software

Other Skills

  • Communication
  • Problem Solving
  • Customer Service
  • Detail Oriented
  • Time Management
  • Collaboration
  • Empathy
Are you interested?

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