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APAC Web3 Marketing Manager, Malaysia (Remote)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Malaysia, APAC

Offer summary

Qualifications:

3+ years in client services operations, Experience in marketing agency preferred, Proficient in local language and English, Active engagement in local web3 community.

Key responsabilities:

Ensure timely delivery of client work
Oversee project management and documentation

Serotonin Marketing & Advertising Startup https://serotonin.co/

11 - 50 Employees

See all jobs

Job description

Who is Serotonin

Serotonin is the top go to market firm for transformative technologies, specializing in marketing, strategy, recruiting, and legal services. With a global team of 90 across 15 countries, Serotonin has supported over 300 clients in consumer tech, web3 infrastructure, digital assets, venture capital, and AI since its launch in 2020. Delivering end-to-end go-to-market solutions across all major marketing channels—including public relations, growth marketing, on-chain analytics, content, research, social, and design—Serotonin accelerates global innovation. At the core of our business is the Serotonin Platform, serving as a central nucleus for the web3 ecosystem, connecting builders and founders with essential resources to drive business growth.

About the Role

Serotonin is looking for an experienced Marketing Manager to join our APAC team as a strategic operations specialist. This role focuses on driving operational efficiency and profitability for APAC clients by developing and executing effective processes across teams. The ideal candidate has a proven record in creating streamlined operations for marketing teams and will manage project organization, task coordination, and deadlines for client projects. They will oversee team bandwidth and collaborate with APAC strategic leads to ensure key deliverables. Reporting directly to the APAC Marketing Director, this person is based in Malaysia and actively engaged in the local web3 community.

The ideal candidate is deeply embedded in the local Web3 community, leveraging a strong network of contacts and strategic expertise to promote, expand, and tailor our services to the specific needs of the local market. They will also play a pivotal role in strategically expanding our existing client base within these markets. Moreover, they possess the vision and skillset to drive scalable growth on a global level.

Responsibilities

Ensure timely delivery of client work, overseeing all aspects of strategic client accounts including project management, documentation, timelines, resource allocation, and profitability

Leverage PR expertise and deep knowledge of web3 media to craft impactful narratives, boost brand visibility, and foster authentic connections within Malaysia's local web3 community

Cultivate and maintain relationships with local web3 media, industry leaders, and influencers to amplify reach

Develop and refine a streamlined client operations process, from kickoff to project closure, collaborating closely with the APAC Marketing Director on project needs and execution

Set deadlines, update project management software, and follow up with internal and external teams to maintain operational efficiency

Guide team adherence to processes and timelines established by Serotonin, serving as the primary contact for client communications and issues

Manage meeting logistics, including agendas, note-taking, follow-up actions, and regular updates on OKRs, KPIs, and quarterly reviews

Distribute key strategic documents to Marketing Directors or advisors and flag delivery issues to leadership for prompt resolution

Requirements

3+ years of experience in client services operations within a marketing environment

Agency experience required, with a preference for PR or digital agencies

Proficiency in the local language and strong fluency in English are essential for this role, given the need for precise translation and active communication with clients

Actively engaged in the local web3 community, with demonstrable involvement

Proven ability to develop and grow client relationships over time

Solid understanding of digital marketing, including SEO, paid media, CRO, and related areas

Experience in effectively supporting high-performing teams

Exceptional communication skills

Benefits

Competitive Salary

Remote Work Environment

Travel opportunities

Maternity/Paternity Leave