Technical Process Manager (OTC) - REF3558C

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

• Being a single point of contact towards everyone effected by Document and Knowledge Management., internal and external of Open Telekom Cloud.
• Refinement and correction of existing documents regarding content and stakeholders using workflows.
• Preparing the organization’s document set for internal and external audits.
• Collecting and managing all the documents and coordination of our documentation framework.
• Define the lifecycle management for our documents, define the responsibilities and regular updates.
• Build up a Document Manager champion network.
• Maintaining policy about Document management.
• Harmonization of internal and external documentation management requirements.
• Define and report measures to keep the desired level of quality of documents.
• Preparation, coordination and evaluation of quality checks on documents.
• Define the process for Knowledge Management to store knowledge base contents received from internal or even external parties.
• Collecting knowledge bases, who uses what and how.
• You will be responsible for the setup and operation of knowledge management platforms.
• Responsible for elaborating methodologies and incentive plans for wiki based knowledge sharing together with Line Management.

Qualifications

• Knowledge/Experience with operation
• Active English knowledge, good communication skills
• Experience in creating/optimizing operational processes
• Structured and reliable task execution
• Analytic way of thinking
• Proactive problem solving ability
• Ability to handle high workload
• Ability to withstand stress
• Knowledge with Agile (operation)

Advantages:

• Experience with Cloud
• Project management experience
• Operation Manager experience and/or equivalent work knowledge
• Service Delivery Manager experience and/or equivalent work knowledge
• ITIL Foundation certificate, and/or equivalent work experience
• Experience in agile IT operations

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.