Implementation Specialist

TOMIA Telarix is an innovator and leader in global wholesale voice and Enterprise Messaging solutions. Telarix's solutions enable operators to scale their Voice, Messaging, RCS, OTT, and Telco Cloud services while reducing opex through end-to-end automation. Telarix empowers operators to keep pace with industry evolution and enterprise demands through dynamic and automated price list management, rating, least cost routing (LCR), billing and settlement processes. Operators also capitalize on Telarix solutions to combat telecom fraud using world-class risk and event identification powered by Artificial Intelligence. 

Collaboration and Innovation are at TOMIA Telarix’s core. Our success is built on diverse strengths across different teams, functions, and geographies summarized in our company values:  

• Open collaboration  

• Driving innovation  

• Customer commitment  

• Growth mindset  

• Deliver results  

Please visit our website to know more about us - https://www.tomiaglobal.com.   

A Day in the Life of an Implementation Specialist  

The Implementation Specialist will be responsible for implementing and managing new clients in the iXLink system. They will also be responsible for daily support (via Zendesk ticketing system) of iXLink clients. 

So, how are we going to keep you busy?  

• Mapping new vendor templates (formats) for price lists and invoices for the Price List Receipt, Price List Distribution, Bill Receipt, and Bill Distribution services in iXLink 

• Creating macros (in C#) as necessary for vendor templates 

• Abby/OCR mapping system for invoice reading for Bill Receipt 

• Daily Bill Receipt transaction SLA follow up 

• Attending weekly team meetings 

• Assistance with internal Contract Management page which tracks iXLink client usage 

• Backend SQL script running/assistance for queries and creation of stored procedures if needed. 

• Backend  Reports: assistance with scheduling and modifying reports 

• Creating new articles and updating existing articles for clients in our knowledge base 

What will make you eligible for this role?  

• 2+ years of experience as a support / implementation specialist in a software B2B company 

• Fluent English – a must  

• Knowledge of SQL – a must  

• Knowledge of C # - preferred  

• Knowledge of VB, VBA, Python, PHP, PowerShell  

• Knowledge of Visual Studio Code, Visual Studio, PowerShell, SQL Server Manager, SSH Client, Office Apps, Teams, Remote Desktop