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Technical Account Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Florida (USA), United States

Offer summary

Qualifications:

Technical aptitude and quick learning, Strong relationship building skills, Project and program management expertise, Data analysis and reporting capabilities, Change management experience.

Key responsabilities:

Manage technical relationships post-sales
Develop and execute technical account plans
Lead client onboarding and implementation projects
Create and deliver training programs for customers
Monitor customer metrics to identify adoption opportunities

Truv Fintech: Finance + Technology Scaleup https://www.truv.com/

51 - 200 Employees

See more Truv offers

Job description

About Truv:

Truv is revolutionizing the financial data landscape as the safest and most reliable API platform for payroll account access. Our solutions power income & employment verification, direct deposit switching, and beyond. Backed by $30M from Kleiner Perkins and NYCA, we're taking on a $2B legacy market with innovation and customer-centricity. Led by veterans from Apple, Carta, Venmo, MX, and Okta, we're building the future of financial data access.

Position Overview:

We are seeking a Technical Enterprise Account Manager to serve as a trusted advisor to our enterprise Fintech and Financial Institution clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.

Key Responsibilities

Own the technical relationship with assigned enterprise accounts post-sales, serving as the primary point of contact for technical implementation, integration, and optimization

Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment

Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources

Create and deliver training programs for customer teams

Proactively identify and resolve technical challenges before they impact customer satisfactionConduct review sessions and health checks to ensure optimal platform utilization

Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption

Partner with Product and Engineering teams to advocate for customer needs and provide market feedback

Document best practices and contribute to internal knowledge base

Guide customers through platform updates, new feature releases, and technical changes

Required Skills

Technical aptitude and ability to learn new technologies quickly

Strong relationship building and stakeholder management

Strategic thinking with strong execution capabilities

Natural curiosity and proactive problem-solving mindset

Customer obsession and empathy

Results-driven with a gritty, entrepreneurial spirit

Excellent written and verbal communication