Shopify Order Fulfillment Virtual Assistant

Take your career to the next level by joining a leading eCommerce company that's redefining the industry for a greener and happier planet. With an extensive array of stores across diverse niches and countries, we offer limitless opportunities where ambition fuels success.

Discover your path to eCommerce freedom with us!

The Company in a Nutshell

GTEcom BV (https://gtecombv.com/) was established in 2018 and headquartered in The Netherlands. Our mission is to continue scaling our operations and opening & sustaining more successful global brands to achieve our target of $500M revenue and more than 50 stores worldwide by 2027. Our diverse team of 70 and growing remote e-commerce experts in their own niches from different parts of the world is helping us transform our vision of growing the company to a reality.

We are committed to cultivating a culture of hard work, freedom and responsibility, constant improvement, and positivity in our team.

The Upsides of Working with Us

• Thrive in a results-driven environment with the autonomy to shape your own approach
• Achieve a great work-life balance with remote work and flexible schedule
• Enjoy a competitive salary that reflects your skills and contributions
• Collaborate with a dynamic remote team
• Be a key player in our rapidly growing company

We’re on the lookout for a Shopify Order Fulfillment Virtual Assistant to join our expanding team and drive our company’s growth!

The Challenge

We need assistance with swiftly assigning products to qualified suppliers and ensuring that customer orders are shipped on schedule while meeting approved quality standards. Additionally, you will collaborate with our Customer Service Team, Disputes Team, and Fulfillment Team to ensure inquiries are addressed promptly and that both customers and internal teams receive timely updates.

Day in the Life of a Shopify Order Fulfillment Virtual Assistant at GT Ecom

• Assign products to suppliers and communicate confirm product availability, manage order assignments, and address any issues related to the assigned order
• Ensure that orders are dispatched on time, track shipment
• Provide timely updates to internal team regarding the status of the customers' orders
• Address any concerns or issues related to order fulfillment

Important Numbers for this Role

• Assign 100 products to suppliers per day
• Process 20 customer inquiries per day (please note that you will not directly deal with customers. You will collaborate with our Customer Service team)
• Source 200 products on different platforms per day

Please take note this may change from time to time.

Your Team When You Join Us

You will be directly reporting to the Fulfillment Operations Manager who is based in China and working alongside team members in the Fulfillment Team mostly from the Philippines.

The Fulfillment Team is responsible for managing the entire order fulfillment process for all our brands. Their main tasks include coordinating with the suppliers to ensure that the orders are shipped in a timely manner and within the approved quality standards.

We would love to hear from you if…

• You have strong knowledge in Shopify
• You have at least 1 year experience in the e-commerce industry, specifically in dropshipping business model
• You have worked in the similar role before
• You have previous experience in communicating and dealing with suppliers from China
• You have used DSers and other order fulfillment tools in Shopify before

If you are excited about the opportunity and feel like you are a good fit, we encourage you to apply today and talk to one of our recruiters. We look forward to seeing how your skills and experiences align with our vision. If unsure, we still welcome your application and would be happy to discuss other potential roles that may be a good fit for you.

Overview of Our Interview Process

Application Submission- We’ll start by reviewing your application.

1. Invitation to Test Gorilla Assessment - If you pass the resume screening, you will be invited to take a 20 - minute written examination to help us assess your fitness to the role and our team. Please note that passing this stage is crucial to move forward to the hiring process.
2. Initial interview - Our Recruiter will reach out to you to discuss the next steps.
3. Culture fit interview - If you progress, you'll have a 15-minute conversation with our HR Manager to assess cultural fit.
4. Final Interview - Meet with the Fulfillment Operations Manager.
5. Offer Discussion - If all goes well, we'll discuss the offer and invite you to our pre-onboarding process.
6. Pre-Onboarding Process
   1. Background Check: Verification of your identification and declared address.
   2. Reference Check: We’ll contact your three references for their feedback.
7. Onboarding

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