Offer summary
Qualifications:
1-2 years of customer success experience, Experience with Customer Success metrics, BSc. or Masters in Life Sciences, Strong communication and interpersonal skills, Experience hosting virtual webinars.Key responsabilities:
- Manage long-term client relationships
- Deliver personalized training through webinars
- Promote ongoing client engagement and renewal
- Act as a liaison between departments
- Cultivate customer advocates and gather feedback