Offer summary
Qualifications:
Bachelor's degree in Information Technology, ITIL V3 or V4 Certification, 10+ years related experience in technology functions, 5+ years coordinating problem management activities, Proficient in data analysis and reporting tools.
Key responsabilities:
- Identify and resolve IT problems promptly
- Analyze incident data to forecast potential issues
- Create improvement plans to enhance system performance
- Generate reports on problem management activities
- Provide training and mentorship to staff