Offer summary
Qualifications:
Experience in high-volume customer interaction, Ability to handle stressful situations, Strong IT skills and computer literacy, Demonstrated problem-solving and dispute resolution skills, Adaptable, resilient, and empathetic.
Key responsabilities:
- Assist patients through phone and live chat
- Resolve issues efficiently for patient satisfaction
- Maintain product knowledge for accurate information
- Document interactions and ensure compliance policies
- Meet daily KPIs and participate in continuous improvement initiatives