Technical Account Manager

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

This position is responsible for revenue generation and sales activity within the Safety Field Business Unit with specific goals tied to Automotive Lift Institute business.  This high visibility and evolving position is essential to meeting our company and team goals.

Technical Account Manager Responsibilities & Duties Include but are not Limited to the Following:

• Help the ALI Program clients demand to navigate the complex process of complying with the applicable performance testing requirements and ensuring that products are compliant to the ALI and Safety Standard.
• Primary responsibilities will include working with a technical team to physically setup, test, and disassemble EUT being evaluated by ALI and the organization’s partner testing laboratories.
• Responsible for setting up and executing tests, documenting results, and preparing reports. In doing so, applying custom testing solutions that utilize the latest technology.
• Operate testing equipment and reading schematics, troubleshooting, and interacting with technical support staff to resolve problems.
• Testing solutions included to standards: UL 201, CSA C22.2 68, ALCTV:2017, and NFPA 70.
• Conduct safety field / field label testing across multiple standards as covered by Eurofins E&E scope.
• Conduct Testing and Certification as needed within Eurofins E&E NRTL scope and accreditation.
• Interpret standards and apply the requirements to products under investigation.
• Create and implement test procedures.
• Conduct tests in accordance with standards and procedures, record results.
• Ensure that test equipment is calibrated or tested and operates properly.
• Support sales team to provide them with quotes.
• Interface with and update the Manager(s), and Project Coordinator(s).

Employee Standards:

• Support department objectives and company goals.
• Sustain a positive, enthusiastic, and professional attitude always “accommodate requests with a “can do” attitude”.
• Perform all duties in a timely, accurate, honest, and professional manner.
• Communicate with customers professionally and in accordance with customer service standards.

Basic Minimum Qualifications:

• Bachelor of Science in (Mechanical or Electrical) Engineering or (Mechanical or Electrical) Engineering Technology from an ABET accredited program. An E.E. or an E.E.T. will be considered when coupled with 15 years of experience where mechanical and electrical disciplines have been intermixed in support of a product certification role.
• Minimum 10 years of experience as a product certification engineer and must be willing to both perform both traditional engineering report writing and customer interface activities as well as work with other engineers in a Mechanical and Electrical testing laboratory environment involving setup, operation, and disassembly and repackaging of automotive lift products.
• Experience with regulatory test requirements including measurements of the applicable Standards.
• Open to 50% - 70% travel to customer sites and being present on site at ALI in Cortland NY as needed.

The Ideal Candidate Possess the Following:

• Strong written and verbal communications skills including the ability to communicate effectively in a group setting, with colleagues and clients.
• Ability to perform multiple tasks.
• Ability to organize and prioritize workload to meet or exceed deadlines.
• Technical problem solving and process improvement skills.

Position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed.

Excellent full-time benefits including comprehensive medical coverage, dental, and vision options

• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.