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Reservation Agent

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Oman

Offer summary

Qualifications:

Familiarity with hotel operations technology, Understanding of local market dynamics and competitors.

Key responsabilities:

  • Support the Reservations Manager in team performance
  • Ensure adherence to standard operating procedures
  • Improve reservations operations for accuracy and satisfaction
  • Manage inventory, including allotments and rate codes
  • Assist with upselling and distribution channel optimization
Anantara Hotels & Resorts logo
Anantara Hotels & Resorts Hospitality: Hotels, Restaurants & Leisure XLarge http://www.anantara.com/
10001 Employees
About Anantara Hotels & Resorts
Anantara. The word in Sanskrit means "without end" and evokes the freedom, movement and harmony that are the spirit of the Anantara experience and culture. Since the Anantara experience was born in 2001 in Thailand, operating within one of Asia Pacific’s largest lifestyle companies Minor International, we have successfully expanded to Anantara Hotels & Resorts across Vietnam, China, Indonesia, the Maldives, the Middle East and Africa. As a result of our evolution, we attract passionate people looking to discover a meaningful, rewarding career and capitalise on our continued growth. Our promise to our guests is that Anantara will bring story collecting travellers closer to local cultures and experiences with luxurious and heartfelt hospitality in exotic destinations. Our promise to our team members is that we will provide a professional and grounded environment, offering growth, development and inspiring future opportunities. A passion for genuine, heartfelt hospitality is a prerequisite for working with Anantara, as is professionalism and a drive to succeed. Demonstrating just as much character as the hotels and resorts they work in, our team members are the heart and soul of Anantara – providing expertise and grounded hospitality that has made us renowned throughout the world. Discover your potential as we strive to fulfill ours.
See more Anantara Hotels & Resorts offers

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

Qualifications
  • Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
  • Understand the dynamics of regional & local market, local competitors and events of the destination.

Additional Information

Reporting into Reservations Manager

Required profile

Experience

Industry :
Hospitality: Hotels, Restaurants & Leisure
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Hotel DesignInventory ManagementMarket DynamicsCompetitive AnalysisRevenue Management

Other Skills

  • Teamwork
  • Customer Service
  • Detail Oriented
  • Verbal Communication Skills
Are you interested?

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