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Reservation Agent

Remote: 
Full Remote
Contract: 
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Offer summary

Qualifications:

Familiarity with hotel operations technology, Understanding of local market dynamics and competitors.

Key responsabilities:

  • Support the Reservations Manager in team performance
  • Ensure adherence to standard operating procedures
  • Improve reservations operations for accuracy and satisfaction
  • Manage inventory, including allotments and rate codes
  • Assist with upselling and distribution channel optimization
Anantara Hotels & Resorts logo
Anantara Hotels & Resorts Hospitality: Hotels, Restaurants & Leisure XLarge http://www.anantara.com/
10001 Employees
See more Anantara Hotels & Resorts offers

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

Qualifications
  • Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
  • Understand the dynamics of regional & local market, local competitors and events of the destination.

Additional Information

Reporting into Reservations Manager

Required profile

Experience

Industry :
Hospitality: Hotels, Restaurants & Leisure
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Teamwork
  • Customer Service
  • Detail Oriented
  • Verbal Communication Skills

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