Sr Advisory Solution Consultant – Service Provider Specialist

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About ServiceNow:

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  We make the world of work, work better for people.

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers working with some of the most advanced technology and talented individuals in the business.

About this Role:

ServiceNow is looking for an experienced Pre-Sales solution consultant to join our Global Partnerships and Channels (GPC) team as a Service Provider Specialist for our top global partners.  A Service Provider Specialist is an expert ServiceNow evangelist expert who works with our top partners to design, and architect, and maintain embedded solutions powered by the Now platform. These architectures must adhere to ServiceNow technical best practices and be aligned to the priorities informed of ServiceNow Global Partnerships and Channels. Common architecture principals. The Service Provider Specialist owns the technical strategy and supports the GPC and partner teams in building an architecture, and roadmap for the solutions being designed. You’ll help define design MVP requirements, and solution prototypes for new embedded solutions in collaboration with the ServiceNow GPC team and your counterparts in the partner Partner Solution Consulting organization. You’ll be evaluated on metrics such as the number of new solutions, published architectures, and revenue growth by embedded solution. You’ll deliver artifacts including solution briefs, case studies, and solution architectures.

This is a top-level individual contributor role, with commensurate expectations of performance, professionalism, integrity, and problem-solving skills.

Experience that will help you stand out:

• Previous pre-sales experience working with BPOs, SIs, and top tier consultancies
• Hands on experience with ServiceNow technologies such as CSM, Domain Separation, TPSM and Service Bridge.
• Experience building and launching service provider solutions
• Prioritization and focus - ability to cover a complex territory that may include 12 or more partners, quickly triage/identify which partners will generate the most revenue
• Experience with the ServiceNow product suite or competitive product suites highly desirable
• ServiceNow platform development experience

What you get to do in this role:

• Work with a spectacular team of seasoned alliances professionals in a positive, inclusive, diverse, and highly collaborative work environment
• Work with the top 10% of partners in ServiceNow’s alliances ecosystem
• Practice true business value selling, with a strong sales support framework
• Design and launch differentiated service provider offerings; see your work have an impact!
• Work with the industry-leading NOW platform and solutions
• Support Proof of Concept/Proof of Value engagements with our partners
• Stay current on ServiceNow product developments/releases
• Provide thought leadership and collaborate with cross functional teams to ensure partner and end-customer success is achieved
• Participate in and deliver Business Reviews and executive briefings
• Provide mentoring and training to peers and other colleagues within our organization
• Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, “lunch and learns” etc.  

What you need to be successful in this role:

• 10+ years of Solution Consulting experience
• Bachelor’s degree (Master’s preferred) in business, IT, or communications
• A current ServiceNow advanced certification (e.g. Certified Implementation Specialist-SP, Certified Master Architect, Certified Technical Architect)
• Working knowledge of modern web technologies and cloud computing
• Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc. 
• Excellent understanding of the architectural principles for cloud-based platforms that include XaaS, SaaS, PaaS, multi-tenancy, and automation
• Execution focus – proven track record of meeting or exceeding sales targets
• Nimble learning – ability to quickly grasp the essence of new issues and concepts
• Collaboration – the ability to work across teams in a highly matrixed organization
• Influence – the ability to navigate complex partner organizations, identify stakeholders and power players, and build credibility and trust with them
• Bias for action – someone who addresses new opportunities and challenges quickly
• Business acumen – strong understanding of how consulting firms, IT service providers and business process outsourcers make money, as well as the industry pressures they face
• Ability to work with a highly diverse set of partners, identify and respond to the unique needs of each one, with minimal guidance/supervision

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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