Go Team is currently seeking a dynamic a detail-oriented
Support Admin Specialist to manage daily operations, including overseeing email ticketing, employee timesheets, and help desk support. This role involves contacting employees, updating client portals, processing invoices, and managing recruitment tasks such as applicant screening, onboarding, and job postings. Ideal candidates will have strong organizational skills, the ability to follow SOPs, and experience in both operational and recruitment processes.
Work Requirements
- Work Setup: Work From Home/Remote
- Schedule: Day shift
- Base pay: Up to 25K
Job Responsibilities
- Manage Cloverdale Inbox by ticketing emails and assigning them to the appropriate department with correct tags.
- Evaluate employee timesheets, approving them or raising tickets for unresolved issues.
- Contact employees who have not clocked in to confirm their status and obtain an ETA.
- Provide help desk support by answering calls and resolving tickets according to established SOPs.
- Update client portals as requested by the Operations Team.
- Complete and invoice quotes/work orders in the Portal Closure and Cloverdale Supply buckets.
- Call and follow up with applicants during the Prospect Screening stage and manage recruitment documentation.
- Post, remove, and respond to job ads on Indeed; handle applicant communications via templated messages.
- Process Security Pass applications and handle ad hoc tasks from the Operations Team or Management.
- Process supplier invoices and close remittance tickets.
- Complete work orders, send invoices, and submit reports through client portals.
- Close and repost job ads in Indeed at the end of every month.
Qualifications
- Experience in managing email inboxes, including ticketing and allocating tasks to appropriate departments.
- Ability to evaluate and process employee timesheets, including escalating unresolved issues for further review.
- Strong communication skills for contacting employees regarding attendance and obtaining shift status updates.
- Proficiency in handling help desk calls, resolving tickets, and following standard operating procedures (SOPs).
- Familiarity with client portal management and processing invoices/quotes.
- Recruitment experience, including applicant screening, document management, onboarding, and job ad management (e.g., Indeed).
- Detail-oriented with experience in processing supplier invoices and handling remittance tickets.
- Ability to manage monthly tasks, such as completing work orders, invoicing clients, and updating job ads in a timely manner.
- Strong organizational skills and ability to handle ad hoc tasks from management or operations teams.
Your Benefits
- Company-provided laptop and an extra monitor for enhanced productivity and convenience.
- 7 Habits of Highly Effective People Training.
- Your copy of "Little Black Book for Stunning Success"
- Exceed Institute, Masterclass and GoTeam Cares program to help you navigate life and build a rich and connected family life.
- Get HMO coverage from day one for you and a dependent, with P200K coverage, private room benefits, and P10K medication reimbursement for both. Extend this healthcare opportunity to up to four additional dependents, including your common law partner.
- 24/7 access to counseling support for mental health through our Employee Assistance Program (EAP), helping you thrive amid parenting challenges, stress, or relationship issues.
- Free legal advice and financial consultations as part of the EAP.
- Access to Salary Finance Platform for personal loans upon regularization, repayable via direct salary deduction
- P1,000,000 Life Insurance coverage.
- Access to personal loans upon regularization, repayable via salary deduction
- Leave policy granting 10 days of annual leave, increasing to 15 days after one year.
- Welcome gift on your first day.
- Monthly Discover You lunch featuring CEO presentations, leadership training, and Values Awards.
- Monthly gratitude celebrations and prizes, including Trivia, Talent Night, Personal Development, and Acoustic Nights.
- Welcome Tea with the CEO and work anniversary celebrations.
- Earn P10K employee referral bonus and a chance to win a trip for two (2) to Bali, Indonesia.
Your Family's Benefits
- 24/7 access to confidential counseling support for mental health for four family members through our Employee's Family Assistance Program (EFAP).
- Preventive Care: Health Education Counseling on diet or exercise, periodic monitoring of health problems, family planning counseling, four (4) wellness sessions, 5 sessions of Mindcare Counseling per member per year with ₱5,000 reimbursement once the 5 sessions are fully consumed.
- Free legal advice and financial consultations for four family members as part of the EFAP.
- Free Telemedicine for four family members.
- Personal invites for your family members to our monthly virtual events, with opportunities to win prizes.
Our Story
In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.
In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., the U.K. and Singapore. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.
The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.
Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.
Monthly “Discover You” events are being held to ensure that the entire company is up-to-date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.
At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.
Learn more about Our Culture here: https://go.team/ph/our-culture/
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