Offer summary

Qualifications:

Fluent in Italian and English, Prior customer service experience, preferably luxury or automotive, Passion for luxury vehicles, Exceptional interpersonal skills, Ability to thrive in high-pressure environments.

Key responsabilities:

Serve as primary contact for Italian-speaking customers

Address inquiries about luxury automotive products

Manage customer accounts in CRM system

Cooperate with departments to resolve issues

Gather client feedback to enhance service quality

Job description

Step into the world of luxury with Patrique Mercier Recruitment JP as we search for an Italian Speaking Luxury Automotive Customer Service Advisor in the stunning city of Athens, Greece! This position offers an exceptional opportunity to provide top-tier customer service for a prestigious automotive brand, ensuring that each interaction reflects the quality and elegance of the luxury sector. Your role will involve assisting Italian-speaking clients with inquiries, reservations, and services, all while delivering an unparalleled customer experience. If you are passionate about luxury vehicles and dedicated to exceeding customer expectations, we want to hear from you!

Responsibilities

Serve as the primary point of contact for Italian-speaking customers, delivering exceptional service via phone, email, and chat.
Address inquiries related to luxury automotive products and services with expertise and enthusiasm.
Manage customer accounts, ensuring all information is accurate and up-to-date in the CRM system.
Cooperate with various departments to resolve customer issues efficiently and effectively.
Participate in training sessions to stay informed about the latest product offerings and industry trends.
Gather insights and feedback from clients to enhance service quality and customer satisfaction.
Promote brand loyalty and maintain strong relationships with clientele in the luxury market.

Requirements

Fluent in Italian and English, with excellent written and verbal communication skills.
Prior experience in customer service, particularly within the luxury or automotive sectors, is highly desirable.
Passion for luxury vehicles and an understanding of the automotive industry.
Exceptional interpersonal skills and a friendly, professional demeanor.
A proactive, solution-oriented approach to customer service challenges.
Ability to thrive in a fast-paced, high-pressure environment.
Willingness to embrace the opportunity to live and work in Athens, Greece.

Benefits