TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
As part of a dedicated and professional team, you will be responsible for managing the DB administration activities for various clients and play a key role in managing client relationships. The successful candidate brings client relationship skills, project leadership, pension, and legislative knowledge to the role as well as the ability to apply best practices to successfully support the DB Administration Team.
Client Relationship management:
- Build and maintain excellent relations with client contacts
- Ensure the team provides top-quality services to clients
- Provide relevant information to clients on administrative issues and legislative requirements
- High level coordination of all DB Admin related services including web tools and call centre services
- Understand the client’s perspective and priorities, and work with the client to resolve administrative issues
- Participate in governance related initiatives include service review meetings and reporting
- Ensure communication flows from the client to team
- Assist in identifying and developing new business with existing clients
- Manage Service Agreements by ensuring they are reviewed regularly and that all fee adjustments and renewals are prepared in a timely manner
Subject Matter Expertise:
- High level review of work including benefit calculations, annual statements, and other relevant reports in accordance with pension plan rules and applicable legislation
- Oversee implementation of process improvement initiatives, present solutions to internal stakeholders and analyze success metrics
- Lead internal initiatives
Project management:
- Plan and manage deliverables across multiple client teams
- Ensure appropriate resources are assigned on client responsibilities
- Lead special projects, as required
- Collaborate with resources in other departments
Talent management and Coaching:
- Function as a team leader, overseeing work of other team members
- Conduct annual performance reviews and provide performance feedback on a regular basis
- Act as a mentor, supporting growth and development of other team members
- Collaborate on employee engagement initiatives
- Assist with recruiting
- Conduct training sessions
What we’re looking for:
- A minimum of 10 years relevant DB Pension Administration experience
- Post-secondary education, preferably in mathematics, business administration or other relevant field
- An independent, detail oriented, highly organized, accountable individual willing to take initiative and manage competing priorities
- Strong knowledge of provincial pension and tax legislation
- Strategic thinking
- Exceptional customer focus with strong professional acumen
- Excellent communication, project management, presentation, and negotiation skills
- Strong interpersonal, leadership and team building skills
- Proficient knowledge of MS Word, Excel, and PowerPoint
- Experience with pension administration software
Nice to have:
- CEBS or PPAC designation
- Bilingualism (English and French
- Experience with pension administration software
What we offer:
- Flexible work environment dedicated to promoting from within
- Competitive salary
- Company pension plan
- Flexible benefit plan
- Diverse, dynamic, and growing team/Company
- Exclusive employee perks
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
