Teleperformance Hiring Customer Support Executive, Location Gurgaon, Joining Immediate Hiring candidates with Good Verbal and Written English communication skills.
Key Responsibilities and Accountabilities:
- Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
- Complete Training Needs Analysis to confirm the Training is applicable.
- Design Training content with the Learners needs in mind.
- Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.
- Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
- Completes all training and development activities in timely manner.
- Understanding of escalation handling procedures.
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Education
- Graduate in any stream.
Work Experience
- Freshers
- Understanding & Knowledge of E-commerce
Required Skills:
- Language Skills: English and Hindi
