Job description

Patrique Mercier Recruitment JP is seeking a German Speaking Help Desk Specialist to join a leading media streaming platform in Athens, Greece. This role provides a unique opportunity to work at the forefront of media technology while delivering exceptional support to users. If you're passionate about technology and have a knack for solving problems, this could be the perfect job for you!

Position Overview: As a Help Desk Specialist, you will assist German-speaking customers with their inquiries and technical issues related to media streaming services. You will play a critical role in ensuring that users enjoy a seamless and engaging experience.

Key Responsibilities

Deliver outstanding customer support via phone, email, and chat for media streaming services.
Troubleshoot technical problems, account issues, and streaming queries effectively.
Educate users on platform features to enhance their experience and usage.
Keep detailed records of customer interactions and resolutions within the CRM system.
Collaborate with technical teams to escalate and resolve more complex issues where necessary.
Stay updated on the latest media streaming technologies and best practices.
Contribute feedback and ideas to improve customer service processes.

Requirements

Fluency in German and English, with excellent verbal and written communication skills.
Experience in customer service or help desk roles is highly desirable.
Technical troubleshooting skills to assist customers effectively.
Familiarity with media streaming platforms is an advantage.
Strong organizational skills and the ability to manage multiple priorities.
Customer-centric approach with a commitment to providing valuable support.
A collaborative spirit and eagerness to learn in a fast-paced environment.

Benefits