Payroll Software Support Specialist

Are you ready to elevate your career in payroll and HR technology? At Apex Human Capital Management (HCM), we are proud to be recognized for four consecutive years on the INC 5000’s list of fastest-growing companies in the U.S. As a market leader in cloud-based payroll and HR solutions, we empower over 300 payroll service firms nationwide with cutting-edge technology that drives productivity and success.

We are seeking an experienced Payroll Software Support Specialist to join our dynamic team! In this crucial role, you will ensure our end users have the support they need to accomplish their organizational tasks efficiently. Your expertise will help us maintain our commitment to outstanding customer service and operational excellence.

What will you be doing?

• Support and Troubleshoot: Field incoming help requests from end users via phone and tickets, providing courteous and effective assistance.
• Problem-Solving: Determine functional specifications for software systems and programs, documenting, analyzing, and testing to resolve user issues.
• Prioritize Requests: Schedule and prioritize problems, escalating to the appropriate technician or department as needed.
• Documentation: Record, track, and document the entire problem-solving process, noting all decisions and actions taken until resolution.
• Diagnostics: Apply diagnostic utilities to analyze software functionalities for effective troubleshooting.
• Software Testing: Test new software products and releases to ensure issues are adequately resolved.
• Training Development: Create and document help files, tutorials, and release notes to enhance user experience.
• Training Delivery: Prepare and deliver training sessions—online, on-site, and off-site—to customers, ensuring they are well-equipped to use our products.

What are we looking for?

• Education: Bachelor’s degree preferred.
• Experience: Relevant experience in payroll or HCM software is preferred.
• Technical Skills: Strong computer skills with the ability to read, analyze, and interpret policies, documents, and regulations.
• Communication: Excellent verbal and written communication skills, with the ability to establish rapport and respond effectively to various audiences.
• Team Player: Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks with attention to detail and time management.
• Problem Solver: Strong analytical skills to address practical problems and navigate various challenges.

Why Join Us?

• Career Growth: Be part of an innovative company that values your professional development and offers numerous opportunities for advancement.
• Impactful Work: Play a vital role in delivering exceptional support to our clients, directly contributing to their success.
• Supportive Culture: Join a collaborative team where your ideas are valued, and your contributions matter.

Excited to make a difference? We want to hear from you!

Apply Now! Don’t miss this fantastic opportunity to advance your career with Apex HCM. Due to high demand, we encourage you to apply as soon as possible.