Product Support Specialist

About Clay

Clay is a creative tool for growth. Our mission is to help businesses grow  — without huge investments in tooling or manual labor. We’re already helping over 100,000 people grow their business with Clay. From local pizza shops to enterprises like Anthropic and Notion, our tool lets you instantly translate any idea that you have for growing your company into reality. We’re looking for sharp, low-ego people to help us turn every business's creative ideas into a reality.  Check out our wall of love to learn more about the product.

Why is Clay the best place to work in New York?

• Customers love the product (100K+ users and growing)

• We’re growing a lot (10x YoY for the past two years) 

• Incredible culture (our customers keep applying to work here)

• In-person work (beautiful office space in Flatiron)

• Well-resourced (raised a Series B in June 2024 from investors like Sequoia and Meritech)

Product Support Specialist @ Clay

Our customers, ranging from enterprises to startups and SMBs, are among the most innovative operators out there! As a support specialist, you play a pivotal role in collaborating closely with our customers, ensuring they maximize the value of our product.

This role offers an exceptional opportunity for individuals with a passion for customer support and a strong technical background to excel. Your primary responsibility will be to address customer needs and provide exceptional support. Using your technical expertise, you will deliver tailored solutions to enhance the overall customer experience and bridge the gap between customer needs and our product offerings. As a front-line representative, you will also play a critical role in providing valuable feedback to our product teams, sharing insights on user experiences, challenges, and preferences.

What You’ll Do

• Interact closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product.

• Gather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development.

• Create informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding.

• Collaborate with various teams across Clay including product, engineering and data to help provide a stellar customer experience.

What You'll Bring

• You have a technical background: Ideally, you possess technical skills that enable you to understand and solve product-related issues effectively, and even code solutions when necessary.

• You are deeply customer-focused: You have a proven track record of working successfully with customers, understanding their needs, and delivering exceptional service.

• You are an excellent communicator: You can clearly articulate ideas, product benefits, and feedback both internally and externally, and can create content that resonates with a variety of audiences.

• You thrive in a dynamic, fast-paced environment: You are excited about the opportunity to work in an early-stage company where you can have a significant impact on the product and business.

• You are proactive about using insights to drive improvements: You are adept at gathering feedback, analyzing it for patterns, and using those insights to make informed suggestions for product enhancements.

Life @ Clay 

Based out of a central office on 19th Street in Manhattan's Flatiron District. We love the energy of in-person collaboration while also offering the flexibility to work from home when needed.

• Competitive salary and role trajectory: Roles, responsibilities, and comp grow as we do

• Health insurance: Fully funded, high quality health, dental & vision coverage (including 80-100% therapy coverage)

• Visa sponsorship: We get it - it's an arduous process, but we're not scared of it

• Paid time off: We expect team members to take at least 3 weeks fully-disconnected per year, with a flexible vacation policy beyond that

• Free lunch: Lunch is provided in office every day

• Parental leave & fertility support: IVF fertility benefits, egg freezing, and 4 months of paid parental leave

Learn more about Clay and what it’s like to work with us right here!