Group Premium Services Representative – Remote

We are seeking a detail-oriented professional who is excited to work with data to join our team as a Group Premium Services Representative. You will ensure timely and accurate group premium processing and collection in this fast-paced production environment.

WHAT WE CAN OFFER YOU:

• Starting Hourly Wage: $20.00 - $22.00, plus annual bonus opportunity.  
• Benefits and Perks, 401(k) plan with a 2% company contribution and 6% company match.
• Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
• Regular associates receive 11 paid holidays in 2024, which includes 2 floating holidays that are added to your prorated personal time to be used at your discretion.
• Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 40 hours of personal time in 2024, which is prorated based on the start date. Additionally you will receive two floating holidays in 2024 by way of personal time that may be used at your discretion.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. 
  

WHAT YOU'LL DO:

• Perform standard and non-standard premium processing, address customer inquiries, and maintain confidentiality. You'll resolve issues to exceed customer expectations while maintaining efficiency, quality, and timeliness.
• Analyze statements, oversee premium payments for groups, and uphold data integrity in company systems.
• Ensure accuracy in billing statements and premium payments. Identify, evaluate and resolve eligibility and billing entries. 
• Identify and communicate premium and eligibility errors as needed.
• Maintain certholder eligibility and premium application. Ensure full compliance with coverage requirements outlined in policyholder contracts and relevant state and federal regulations.
  

WHAT YOU’LL BRING:

• Proficient with personal computer and Microsoft applications.
• Proficient typing and data entry skills with strict accuracy and attention to detail.
• Ability to operate a computer keyboard and calculator throughout the work period.
• Excellent customer service and relationship building skills.
• Adaptability and the ability to learn quickly.
• Strong verbal and written communication skills, alongside sound judgment, creativity, and flexibility.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and in a listed location.
  

PREFERRED:

• Advanced Microsoft Excel knowledge.
• Experience in professional office roles involving insurance products and services.
• Knowledge of contract provisions and the ability to communicate in terms a customer can understand regarding premium collection.
  

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! 

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.