We are a major player in Customer Service Outsourcing. Present in 8 countries, across 25 sites, we provide a global onshore and offshore service that meets the challenges of globalization and a multi-service expertise, covering the entire customer relationship management value chain.For 18 years, we have been supporting prestigious local and international clients, operating in multiple sectors and industries, in the value creation and the optimization of the customer experience, with a unique operational excellence approach.For this, we rely on the expertise of our 12,000 passionate employees committed to a continuous quality of service, our proximity and agility, and our entrepreneurial spirit.Our corporate culture, founded on a values oriented management and a human DNA, integrates a strong social dimension which guarantees the durability of our activities.

Job description

As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their goals and core missions.

We are currently looking for Dutch and English Speaker Customer Advisors!

At Intelcia Portugal we have the job for you!

Your new role

With the tools acquired during our initial training, you will be in charge of handling customer requests by answering incoming calls
Answer to customer requests in an effective and timely way, ensuring a high-quality service is provided
Providing product and tool support to improve customers experience
Administrative tasks: documentation management and database updating

What You Need To Succeed

Dutch and English fluent or bilingual
Computer literacy (easily browse different software programs in parallel)
Previous experience in customer service is a plus
Excellent communication skills (you are comfortable communicating with customers using several channels)
Ability to multi-task by working independently, while being a team player

What The Company Can Offer You

A corporate culture, based on management with values and human DNA
Initial paid training and employment contract
Health insurance after 6 months in the company
Attractive and motivating salary and bonuses (basic salary + meal basket + performance bonus)

At Intelcia, We Are Excited About Your Success.

#Intelcia #WeDream #WeCare #WeDo #BeGreatTogether

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