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Dutch Speaker Customer Advisors - Lisbon

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Portugal

Offer summary

Qualifications:

Fluent in Dutch and English, Computer literacy, Previous customer service experience preferred.

Key responsabilities:

  • Handle customer requests via calls
  • Provide timely product and tool support
  • Manage documentation and database updates
Intelcia logo
Intelcia Telecommunication Services XLarge https://www.Intelcia.com/
10001 Employees
About Intelcia
We are a major player in Customer Service Outsourcing. Present in 8 countries, across 25 sites, we provide a global onshore and offshore service that meets the challenges of globalization and a multi-service expertise, covering the entire customer relationship management value chain.For 18 years, we have been supporting prestigious local and international clients, operating in multiple sectors and industries, in the value creation and the optimization of the customer experience, with a unique operational excellence approach.For this, we rely on the expertise of our 12,000 passionate employees committed to a continuous quality of service, our proximity and agility, and our entrepreneurial spirit.Our corporate culture, founded on a values oriented management and a human DNA, integrates a strong social dimension which guarantees the durability of our activities.
See more Intelcia offers

Job description

As a global outsourcing company, we take care of processes and functions to help our clients to stay focused on their goals and core missions.


We are currently looking for Dutch and English Speaker Customer Advisors!


At Intelcia Portugal we have the job for you!


Your new role

  • With the tools acquired during our initial training, you will be in charge of handling customer requests by answering incoming calls
  • Answer to customer requests in an effective and timely way, ensuring a high-quality service is provided
  • Providing product and tool support to improve customers experience
  • Administrative tasks: documentation management and database updating


What You Need To Succeed

  • Dutch and English fluent or bilingual
  • Computer literacy (easily browse different software programs in parallel)
  • Previous experience in customer service is a plus
  • Excellent communication skills (you are comfortable communicating with customers using several channels)
  • Ability to multi-task by working independently, while being a team player


What The Company Can Offer You

  • A corporate culture, based on management with values and human DNA
  • Initial paid training and employment contract
  • Health insurance after 6 months in the company
  • Attractive and motivating salary and bonuses (basic salary + meal basket + performance bonus)


At Intelcia, We Are Excited About Your Success.


#Intelcia #WeDream #WeCare #WeDo #BeGreatTogether


The personal data received is analyzed under the terms approved by the General Data Protection Regulation (RGPD) and is intended exclusively for the Recruitment and Selection process.

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
EnglishDutchEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Linguistics

Other Skills

  • Computer Literacy
  • Multitasking
  • Verbal Communication Skills
  • Customer Service
Are you interested?

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