Offer summary

Qualifications:

Fluent in English, 10+ years of experience in customer service, Experience in staffing or healthcare, Ability to work remotely and independently, Adaptable to flexible working hours.

Key responsibilities:

Answer all incoming calls and resolve queries

Provide timely responses via texting platform

Notify clients of caregiver callouts

Confirm caregivers before shift start

Document scenarios and update schedules

Welcome to Ista Solutions, your go-to remote staffing solutions provider. We understand the challenges businesses face when managing their workflows and finding the right people to execute their vision. That's why we exist—to be your dedicated partner in growth. Here are some reasons why our services are a must-have for your business: -We provide tailor-made workflow solutions that cater to your unique business requirements, helping you streamline your operations, reduce the turnaround time, and maximize efficiency. -Our agents are skilled, experienced, and solely focused on your company. They are trained to deliver outstanding results while working closely with your team and adhering to your company's culture. -We leverage our global resources to provide comprehensive support for your business, including technical assistance, billing services, and recruitment. This way, you can focus on growing your business while we take care of the back-end operations. At Ista Solutions, we believe in the power of building strong relationships with our clients. We strive to be your long-term partner in success, providing ongoing support and guidance to help you navigate through any challenges that may arise. We understand the importance of transparency and honesty in business. That's why we pride ourselves on being open, ethical, and straightforward in all our client interactions. Without Ista, healthcare companies commonly face: -Overburdened workforce -Increased demand for productivity -The need to reduce operational costs -The lack of specialized expertise in-house -Difficulty finding reliable remote staff We know that these problems can have a big effect on the growth and success of your business, which is why we're here to offer you complete remote staffing solutions. Whether you need customer service support, technical assistance, or a team of virtual assistants, we have the expertise to help you achieve your business goals.

Job description

Our Client based in the US is offering Elderly Home Based Care and various other services.

They are seeking a Customer Services Representative to join their after hours team.

Fully remote position but based in South Africa.

The hours for this position offers flexibility, with a 3 day working week of 4 hour shifts per day and a Saturday and Sunday shift of 12 hours per day.

Responsibilities

Answer all incoming calls.
Resolve client and nurse queries that are within the scope of after-hours.
Provide timely responses to queries that come in our texting platform.
Notify clients and replace caregiver callouts as necessary.
Confirm caregivers 1-2 hours before shift start.
Perform initial intake for callers potentially interested in services.
Document all scenarios on our platform, as well as update caregiver schedules as needed.
Non-urgent Admin projects if time allows.

Requirements

Skills