Site Reliability Engineer (Federal)

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Do you have basic experience with Linux and an interest in learning diagnostics and troubleshooting?

Do you enjoy automating simple, repetitive tasks to make your work easier?

Do you feel a sense of accomplishment when you solve a technical issue, no matter where it is?

If you answered 'yes,' we'd love to hear from you! Click the 'Apply' button, and let's chat about your skills and how we can help you grow.

Want to know more about us?

Now that we've got your attention, keep reading to learn more about the role and our SRE team. We hope it gives you a better sense of who we are and what we're about.

Let’s talk about the role

As a Site Reliability Engineer, you will - 

• Assist in resolving issues within our infrastructure and providing sustainable solutions.
• Work with more experienced engineers to learn best practices in systems engineering, software development, and networking.
• Participate in projects to help improve the reliability and performance of our infrastructure through better system design.
• Contribute to a highly automated environment by supporting initiatives that reduce manual tasks and enhance scalability.

This role is perfect for someone who’s passionate about learning and growing in a collaborative, innovative environment!

Here’s what we’re looking for—these are must-haves, but don’t worry if you’re still building experience:

• Basic knowledge of Linux systems and a willingness to learn more
• Some coding experience, with Python or JavaScript being preferred
• Familiarity with networking concepts like IP addressing and routing protocols
• Exposure to databases, such as MySQL or PostgreSQL, with an interest in learning about performance, replication, and high availability
• An understanding of system monitoring, whether for applications, networks, or systems
• A keen eye for detail—accuracy and thoroughness are key
• Willingness to work one weekend day as part of a 4-day workweek

Now, a bit about the SRE team

Our Site Reliability Engineering (SRE) team is made up of technically skilled engineers responsible for maintaining and improving the reliability, scalability, and performance of the ServiceNow infrastructure. As a Junior SRE, you’ll have the opportunity to learn how to solve technical challenges across the entire technology stack—from hardware to applications.

We focus on improving the platform’s operability by reducing incidents and minimizing downtime. Our team thrives on solving large-scale, complex problems, and we’re committed to mentoring and helping you grow your skills in software development, networking, and systems engineering while delivering better services for our customers.

Note: This position requires the Australian Baseline Security Clearance. If offered employment, you must be willing to complete and successfully pass the adjudication process. Australian citizens currently residing in Australia for at least the past 3 years will be considered.

Why ServiceNow

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus. 

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements. 

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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