Customer success manager, Gjilan Kosovo

LinkedClient is looking for a

Customer success manager, Gjilan Kosovo

LinkedClient is a European AI startup founded in 2020, developing an AI for B2B sales.

At LinkedClinet we leverage advanced AI and ML technology, automating not just the acquisition of new clients but the entire ecosystem surrounding it. From conducting thorough product research, prospecting potential leads, nurturing relationship building, delivering engaging sales demos, ensuring timely follow-up, navigating the intricacies of haggling, to finalizing contracts, signage, and strategising upsell opportunities—all executed with seamless precision by Elsie our AI

We're seeking a driven Customer success manager to join the LinkedClient team. The work is hybrid and you can choose to work from home a big portion of the time, the role is stationed in Pristina or Gjilan, Kosovo.

As a customer success manager your main fousús will be to help, guid and coach our users in order for them to reach their goals.

As LinkedClient is working in the borderlands between sales and marketing we believe that you have experience in one or preferably both of these areas.

You will have the main responsibility for your own clients and flow them on their journey with LinkedClient.

You need to have a good understanding of business in general and being fast to pick up on what's important for each individual client.

As a Customer success manager you will in some cases have to convince clients to step out of their comfort zones and be more pushy than they usually are, you also need to convince them to present their offers in a different way than they are used to, all of this requires a good way of handling people and a way of creating trust.

On top of all this you need to be service minded and feel that helping others succeed is the best feeling.