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Customer service key account manager

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Minimum 3 years customer service experience, Experience with international parcel carriers, Typing speed of at least 40 wpm, Fluent in English, written and verbal.

Key responsabilities:

  • Proactively manage our biggest business customers
  • Build lasting customer relationships
  • Solve problems and multitask in a demanding environment
  • Exceed customer expectations through excellent service
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11 - 50 Employees
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Job description

ParcelHero is one of the UK’s biggest parcel delivery price comparison sites. With over 5 million visitors a year, and over 100 remote employees worldwide, we’re a technology-driven company that’s going places, delivering innovative solutions to ensure exceptional customer care. As a forward-thinking and dynamic business, we offer excellent career growth opportunities.

In 2025, we will be rolling out worldwide our new cutting-edge TMS (Transport management solution) Parcelhero Pro, which enables retailers to pay a monthly subscription to centralise all orders into a central shipping platform and ship on their own carrier accounts.

Job description

We’re seeking experienced customer service agents to join our priority customer team, a dedicated team that’s responsible for proactively managing our biggest business customers. The successful candidate will relish the responsibility and challenge of problem solving and working to deadlines, in a demanding environment, that forces you to multitask. 

As the first line, face of our company and a key account manager, you should excel in communication and have the ability to build lasting customer relationships through transparent and engaging interactions. A commitment to going above and beyond to exceed customer expectations is essential.

Applicant criteria
  • A minimum of 3 years’ customer services experience for an international parcel carrier such as FedEx, UPS, DHL, or DPD. 
  • A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers. 
  • Excellent communication skills, both written and verbal.
  • Critical thinking and problem solving skills.
  • A minimum typing speed of 40 wpm.
  • Good levels of diplomacy, when dealing with customer queries and complaints.
  • Fluent English, both written and verbal

  • The detail
  • 8:30am to 5pm Mon-Fri (GMT).
  • 20 days holiday per year + your birthday off.
  • You work as a contractor and are responsible for your own tax.
  • You need a min 20 MB broadband line, and your own PC/Laptop and headset.
  • Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    EnglishEnglish
    Check out the description to know which languages are mandatory.

    Hard Skills

    Other Skills

    • Diplomacy
    • Verbal Communication Skills
    • Relationship Building
    • Multitasking
    • Problem Solving
    • Critical Thinking
    • Customer Service

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