Offer summary

Qualifications:

Fluency in Norwegian and English, Previous experience in technical support preferred, Strong problem-solving and analytical skills, Ability to work under pressure, Interest in technology.

Key responsabilities:

Provide technical support via phone, email, and chat

Diagnose and troubleshoot technical issues

Document interactions in CRM system

Collaborate with teams for complex issues

Participate in training and service improvement

Job description

Patrique Mercier Recruitment JP is excited to announce a opening for a Norwegian-Speaking Technical Support Agent in beautiful Greece!

This role not only offers the opportunity to work with cutting-edge technology but also includes a fully paid relocation package to help you make this exciting move.

In this position, you’ll be providing top-tier technical support to our valued Norwegian-speaking customers. Your expertise and dedication will directly impact customer satisfaction as you assist them in navigating their technical challenges and enhancing their user experience. If you are ready to dive into a rewarding career while enjoying the stunning landscapes and rich culture of Greece, we would love to connect with you!

Responsibilities

Provide exceptional technical support to Norwegian-speaking clients via phone, email, and chat.
Diagnose and troubleshoot technical issues efficiently, delivering effective solutions.
Document customer interactions and maintain accurate records in our CRM system.
Engage with customers to understand their needs and provide tailored support.
Collaborate with teams to escalate complex issues to ensure customer satisfaction.
Participate in ongoing training and development to stay updated on products and services.
Offer insights on customer experiences to improve our service delivery.

Requirements