Engineering Manager | $150K-$180K | High Growth Contact Center SaaS Company

You MUST be a US Citizen and have your Green Card or Long-Term Visa to apply to this position. You must be around 1 hour of travel distance to Plano, TX to commute to the office about 2-4 times a month.

Our client is a fast-growing contact center SaaS company and has been named a top 10 contact center solution provider. Their platform offers a full suite of unified communications and consumer payment tools along with intelligence-based automation and real-time analytics to reduce operational costs and streamline call center workflows increasing productivity and revenue. 

Our client’s solutions are flexible and scalable whether your business is a global enterprise or a startup, their solutions are equipped to handle thousands of users in multiple sites globally and are scalable enough to affordably provide those same high end tools for small and medium-sized businesses.

Benefits:

• Competitive salary and benefits package.
• A collaborative, innovative, and supportive work environment.
• Opportunities for professional growth and leadership development.
• Flexible working hours and remote work options.
• Access to cutting-edge technologies and projects in the fintech and healthcare sectors.

We are looking for a strong technology leader to drive product strategy and development, leading a team of 10 developers and overseeing the software development lifecycle of our projects. This role is pivotal in ensuring that our development processes are efficient, projects are delivered on time, and the team functions at its best.

The best candidates will be both hands on dev skills and managerial skills with about a 50/50 ratio and will have the technical depth to provide strategic direction and the leadership qualities to mentor and grow a talented group of engineers. 

Leadership & Strategy:

• Lead a team of 10 developers, fostering a collaborative and high-performing environment.
• Facilitate daily standups, sprint planning, and retrospectives as part of the agile development process.
• Mentor and coach team members, encouraging professional growth and providing technical guidance as needed.

Project Management & Delivery:

• Prioritize and manage multiple high-impact projects, ensuring they are delivered on time and within scope.
• Act as the final technical approver for project releases, ensuring quality and security standards are met before deploying to production.
• Collaborate with Product Managers, DevOps, and other stakeholders to define project timelines, scope, and deliverables.
• Monitor and report on project progress, identifying potential risks or bottlenecks early.

Technical Leadership:

• Provide strategic direction for the development team, ensuring alignment with company goals and product vision.
• Drive best practices for code quality, testing, and deployment, ensuring the team adheres to these standards.
• Collaborate with the DevOps team (5 members) to ensure smooth deployment processes, scalability, and system reliability on AWS.
• Stay up-to-date on industry trends and emerging technologies, recommending improvements to the existing tech stack when necessary.

Agile Development:

• Lead the team in agile methodologies, including managing sprint cycles, backlog grooming, and task prioritization.
• Work closely with the Product team to ensure clear communication of project requirements and timelines.
• Continuously improve the team's agile processes to enhance productivity and morale.

• 7-10+ years of engineering experience with PHP 8+ (Laravel framework), MySQL, Linux, and AWS.
• Proven experience in leading and scaling technology teams, ideally in a fast paced environment similar to a startup.
• Experience with Python (big bonus), Node, React, Angular, Jquery is a plus but not required. 
• Healthcare or FinTecch experience is a plus.
• Deep understanding of version control systems (e.g., Git) and CI/CD pipelines.
• Solid understanding of web application architecture, microservices, and cloud-based solutions.
• Familiarity with containerization technologies like Docker and orchestration tools like Kubernetes.
• Strong understanding of agile methodologies (Scrum/Kanban) and experience leading agile teams.
• Exceptional communication skills with the ability to work effectively across teams, including Product, DevOps, and QA.
• Strong experience in leading cross-functional engineering teams, mentoring engineering talent, and fostering an innovative culture.
• Ability to provide constructive feedback, foster a positive team culture, and guide team members in their career growth.
• Extremely organized and self-sufficient with the ability to work independently in a fast-paced environment with changing requirements. 
• Proficiency in Russian or Romanian is a plus but not required. 

About SaaS Talent

SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice.

Reach out to us at www.saas-talent.com to learn more about how we can help you.