Supervisor Support (CTSS)

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Supervisor Support (Remote)

Full time, United States

The Supervisor Support is responsible for the day-to-day management of an operational administration team, including managing key performance indicators (KPI) and team workload, providing assistance, and coaching. This role is the primary point of contact for the team members and actively coaches and develops the team to meet and exceed all performance targets. This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You will work independently on requests as assigned and take the initiative to assist.

As a Supervisor Support, you will

• Expertly use the appropriate BCD Travel tools and systems to complete requests
• Perform quality management such as error management
• Anticipate and assist with potential challenges that may arise for the customer
• Monitor global distribution systems (GDS) queues daily to maintain quality control (according to client policy)
• Seek opportunities to review operational administrative processes and the commercial relationship with the customer and provide suggestions for improvement
• Provide a team of travel consultants feedback, including responding to questions, providing direction and feedback
  
  

About You

• Solid working knowledge of the travel industry, policies, procedures, and processes
• Proficiency with travel industry systems (i.e. GDS Sabre)
• Strong verbal and written communication skills In English
• Demonstrated excellent professional customer service and problem-resolution skills
• Proficiency in Microsoft Office applications
  
  

About Us

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
  
  

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Supervisor Support (CTSS) is between $58,000 and $65,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.