Service Coordinator

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Syntegon is a global leader in process and packaging technology. With about 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and
sustainable technologies for the pharmaceutical, food and confectionary industries. Let's contribute together to ensure that people worldwide are provided with high-quality medications and safely packaged food.

Position Summary

Act as a liaison between the customer and the field service team to ensure appropriate scheduling and deployment of team members in order to meet contractual obligations. Reacts in a timely manner to customer requests ensuring excellent customer service.

Key Responsibilities

• Schedule the field service team to ensure efficient and profitable utilization for machine installations, general repair and maintenance and /or warranty service calls.
• Coordinate the activities and provide direction for the field service team and their assigned projects and or service jobs.
• Ensure that the field service team has necessary resources including documentation and specialty tools needed for modification, machine installation and customer service appointments.
• Prepare estimates for the customer.
• Track estimates and follow up with customers on offers.
• Create workbooks for the field service team.
• Review field service reports and follow up on necessary actions for customer.
• Manage and organize field service data on the network.
• Maintain operational reference documents such as work visa status and tool calibration logs..
• Report gaps in productivity to support the achievement of the annual team budget.
• Collaborate as needed with Company colleagues to ensure proper invoicing.
• Represent department on cross-functional teams or projects throughout the organization.
• Provide process improvements to the department.
• Perform other duties as assigned by the manager.

Basic Requirements

• High School Diploma or GED
• 2+ years of experience working in a Field Service, Project Coordinator or Schedule Planning capacity
• 2+ years of experience working with Microsoft Office; Excel, Outlook and Word, in a business environment

Preferred Qualifications

• Planning and organizational skills
• Attention to detail and accuracy in all phases of work performed
• Professional telephone etiquette
• Excellent customer services skills
• Ability to maintain interpersonal relationships with colleagues and customers.
• Demonstrated written and verbal communication skills
• Ability to work both as a team and independently
• Knowledge of SAP

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

The compensation range for the non-exempt position is between $25-$31/hour

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

All your information will be kept confidential according to EEO guidelines.

NOTE: All official Syntegon job postings can be found at www.syntegon.com.  Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Decatur, Oldsmar, Raleigh, New Richmond, Minneapolis and Allendale) prior to the job offer.

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.