Offer summary
Qualifications:
High school diploma or equivalent, Minimum of two years customer service experience in a call center, Knowledge of HIPAA regulations preferred, Proficient in Microsoft Office, Excel, and Word.Key responsabilities:
- Answer calls promptly and courteously
- Assist customers with inquiries and updates about claims and referrals
- Maintain a quality level of 90% accuracy for monthly tasks
- Document all calls thoroughly
- Follow up on open issues and report trends to management