Offer summary
Qualifications:
Strong love for customer experience, Analytical and data-driven mindset, Excellent communication and interpersonal skills, Experience with ticketing systems and CRMs, Ability to work weekends if needed.Key responsabilities:
- Provide exceptional support via chat
- Resolve customer inquiries promptly and efficiently
- Identify major customer pain points for improvement
- Handle technical support and service issues
- Engage in training for skill enhancement