Senior Financial Analyst, Topline & Bookings

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The role: ServiceNow is currently looking for an energetic and ambitious Senior Financial Analyst, Topline & Bookings to support our Global Revenue FP&A team. As a member of this team, the role will focus on rapidly operationalizing key analysis models, dashboards, revenue analysis, backlog and pipeline analysis, and reports used across all functions. The preferred candidate will have experience partnering with cross-functional teams and creating insightful analysis and models. They will work closely with leaders and process owners within Finance to enable data-driven decision making and operational excellence.

What you get to do in this role:

• Actively collaborate with US-based peers to drive functional analysis, modelling, and detailed budget tracking across Finance;
• Partner with cross-functional teams to help manage top-line metrics encompassing Revenue, Billing & Collections, and cRPO.
• Help drive finance transformation efforts including system improvements (Ex. Anaplan & Power BI) as well as process improvements
• Create/maintain advanced Power BI dashboards covering Topline and Bookings metrics
• Collaborate with partners including Analytics, DT, Sales Ops, Sales Finance, Orders to Cash, Accounting, and others to ensure precise and transparent tracking of financial results.
• Build trusted relationships with key business partners;
• Analyze financial outcomes and adeptly communicate insights to senior management for performance optimization.
• Working with US team for month/quarter close, finalizing Long Range Plans, and Annual Operating Plans
• Assist in other ad-hoc analysis and presentation requests.

To be successful in this role you have:

• Bachelor's degree required, MBA, CA, or CPA preferred;
• 4+ years of FP&A or business finance experience; SaaS experience preferred
• Advanced knowledge of Microsoft PowerBI; Microsoft certification preferred
• Previous experience in FP&A, SaaS Revenue forecasting, or a similar background that encompasses both financial and operational metrics. SaaS Revenue Accounting experience is highly recommended.
• Good understanding of revenue, bookings, and cost drivers for SaaS companies
• Proficiency with Microsoft Office, specifically Excel and PowerPoint;
• Good organizational skills and ability to meet tight deadlines in an environment of competing priorities;
• Ability to work independently, deal with ambiguity, operate in a cross-functional matrixed organization, and meet deadlines in a high-growth environment focused on driving business results;
• Detail-oriented with strong analytical, problem solving, and financial modeling skills;
• An excellent communicator and a great team player;
• Understanding of financial planning, forecasting, budgeting, and reporting
• The position requires some overlap with morning PST time-zone to allow hand-off and review meetings with US partners

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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