Offer summary
Qualifications:
5+ years in operations management, Experience in BPO or Shared Services, Knowledge of performance management practices, Familiarity with Microsoft 365 and project management tools, Ability to work under pressure.Key responsabilities:
- Oversee day-to-day operational activities
- Provide direction to team leaders
- Conduct performance reviews and coaching
- Create a positive work environment
- Address data privacy and security threats