Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally.
ポジションについて
Dayforceは、グローバルで5000社以上のお客様に労務関連のアウトソースサービスやクラウドソリューションを提供する会社です。日本では、自社開発のクラウドシステム『Workcloud』を通して給与と勤怠を一元管理できるサービスを提供しています。
本件は、金融・IT業界の外資系企業など大手・上場企業を中心とする顧客から依頼される社会保険事務のアウトソーシング業務(雇用保険、労災保険、健康保険・厚生年金の手続き)を担当するチームのリーダーポジションです。
- 給与計算（勤怠管理、給与・賞与計算、年末調整など）チームでも同様に採用活動を行っております。ご経験を活かせるいずれかのチームへの配属となります。
仕事内容
- 顧客に高品質のサービスを提供し、処理の正確性、納期の順守を通じて顧客満足度を高める。
- 会社の設定した部門目標に基づいたチーム運営を行う。
- 社会保険事務における信頼できるアドバイザーとして、チームメンバーに知識の共有を行う。
- チームと個人の目標設定、および評価を行う。
- 定期的にチームメンバーとOne-on-oneを行い、個人のパフォーマンスの向上とチームの生産性向上を導く。
- 業務プロセスを分析し、プロセス改善を提案・実行する。
- ハイパフォーマンスのチームを作るために、メンバーが働きやすい環境を作る。
当社が重視するスキル・経験
- チームのリード経験またはマネジメント経験（５名以上のスタッフ）
- 5 年以上の給与計算・社会保険関連業務
- 少なくとも３年以上のBPOでの経験、もしくは300人以上の給与計算・社会保険業務
- 優れたコミュニケーションスキル、顧客対応経験
- 論理的思考・問題解決能力
- 意思決定能力
- タイムマネジメント、時間通りに業務をこなせる能力
- 優れた MS Office(特に Excel)のスキル
- 英語でのコミュニケーションに抵抗のない方
歓迎するスキル・経験
- 2,000-3,000 人規模の給与計算・社会保険事務のプロセスマネジメントの経験
- 従業員数 300 人以上の外資系事業会社での経験
- 英語での読み書きや会話ができる方(目安として TOEIC700 点以上)
- ビジネスプロセス最適化やオペレーションの標準化における業務経験
About The Opportunity
Dayforce is a provider of labor-related outsourcing services and cloud solutions to more than 5,000 companies globally. In Japan, we provide a centralized payroll and attendance management service through our self-developed cloud system, "Dayforce Workcloud".
This is the leadership position of a team responsible for outsourcing social insurance affairs (employment insurance, worker's compensation insurance, health insurance, and welfare pension procedures) requested by clients collaborating with a partnered labor and social insurance attorney office, primarily from major, listed companies in the financial and IT sectors, including foreign firms.
- We also conduct recruitment activities for social insurance team (employment insurance, workers' compensation insurance, health insurance, welfare pension procedures, etc.). The candidate experience will be utilized in either of these teams.
What You’ll Get To Do
- To provide a high level of service quality to customers and increase customer satisfaction through processing accuracy and delivery punctuality.
- To manage the team based on the departmental goals set by the company.
- To act as a trusted advisor on social insurance matters and share knowledge with team members.
- To set and evaluate team and individual goals.
- To hold regular one-on-one meetings with team members and bring about improved individual performance and team productivity.
- To analyze the business processes and propose and implement improvements to the process.
- To build an environment that is easy for members to work in, which will lead to the creation of a high-performance team.
Skills And Experience We Value
- Experience leading or managing a team (with a staff of 5 or more)
- Five years or more of social insurance-related work or Payroll experience
- At least 3 years of experience in a BPO, doing social insurance-related work or payroll for 300+ people
- Excellent communication skills, customer care experience
- Logical thinking and problem-solving skills
- Ability to make decisions
- Time management, ability to complete tasks on time
- Excellent MS Office skills (particularly Excel)
- Level of comfort communicating in English
What Would Make You Really Stand Out
- Experience managing a 2,000-3,000 person social insurance or payroll process
- Experience in an overseas business with more than 300 employees
- Ability to read, write and speak English (such as a TOEIC score of over 700)
- Experience in optimizing business processes and standardizing operations
Hiring Manager: Hiroki Sugibayashi
Recruiter: Ayako Oki
Grade: 7
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
