Sales Operations Manager

🚀 Whatnot

Whatnot is a livestream shopping platform and marketplace backed by Andreessen Horowitz, Y Combinator, and CapitalG. We’re building the future of ecommerce, bringing together community, shopping and entertainment. We are committed to our values, and as a remote-first team, we operate out of hubs within the US, Canada, UK, Ireland, and Germany today.

We’re innovating in the fast-paced world of live auctions in categories including sports, fashion, video games, and streetwear. The platform couples rigorous seller vetting with a focus on community to create a welcoming space for buyers and sellers to share their passions with others.

And, we’re growing. Whatnot has been the fastest growing marketplace in the US over the past two years and we’re hiring forward-thinking problem solvers across all functional areas.

🏎 About the Categories and Expansion Team

The Categories and Expansion team at Whatnot is responsible for the expansion of our category suite and the continued growth of sellers and buyers on the platform. This role sits on our Revenue Operations team, which supports our Sales Team in growing our seller base and partnerships.

💻 Role

As a Sales Operations Manager, you will be responsible for translating our sales strategy into tangible goals for the team. You will own the compensation model for our incentive-based employees and develop plans for new functions as we grow the organization.

• Use forecasting, in-depth analyses, and input from RevOps, Sales leadership and Finance to build sales compensation models and inform OKR-setting
• Serve as a trusted partner to Sales Leadership and People Team in rolling out new sales plans/quotas quarterly
• Drive the sales planning cycle by setting and tracking quota targets across various Sales teams that align with growth strategy and goals
• Build net new compensation structures for new partnerships and customer segments
• Build dashboarding for compensation tracking and payouts that informs improvement of the sales commission model each quarter
• Collaborate with Finance to facilitate accurate and timely commission payouts 
• Drive standardization and automation of all processes related to commission-setting and tracking
• Support broader RevOps needs such as conducting strategic analyses, building performance monitoring, and taking on special projects

Team members in this role are required to be within commuting distance of our Los Angeles, San Francisco, or New York City hubs.

👋 You

Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.  You’re a fast learner and self-starter energized by talking to people, solving challenges, and driving towards sales goals.

• You have a passion for our mission at Whatnot - you live and breathe the needs of our communities and work relentlessly to improve their experiences on Whatnot
• You are scrappy and flexible enough to work in an ambiguous environment with coaching and  guidance, especially when it comes to building something 0 to 1
• You have 4-5 years of experience working in a fast-paced organization, and a track record of working quickly, iteratively, and cross-functionally
• You have prior experience working with sales organizations and on sales compensation models
• You have business acumen, are deeply analytical, detail-oriented, and comfortable understanding and manipulating data to take action on business insights
• Your deep analytical experience includes using SQL and dashboarding tools as part of your day to day work

🙏 Nice to Have

• Proficiency in Airtable and Salesforce
• Experience at a high-growth startup, marketplace, or creator-focused platform
• Passion for creator communities and/or new product categories that are uniquely suited to live ecommerce
• Experience buying and selling in online marketplaces

💰Compensation

For US-based applicants: $100,000-$155,000/year + benefits + equity.

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

🎁 Benefits

• • Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
    • Home office setup allowance
    • Monthly allowance for cell phone and internet
  • Care benefits
    • Monthly allowance on both food and wellness
    • Annual allowance towards Childcare
    • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
    • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.