Offer summary

Key responsibilities:

Implement effective onboarding processes for new customers.

Conduct training sessions tailored to customer needs.

Develop onboarding materials in French and English.

Maintain proactive communication with new customers.

Collaborate with sales & customer success teams.

Job description

NOTE: This is a FULLY remote role, but the candidate must be within the EMEA (Europe, Middle East, and Africa) region to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within the EMEA region.

Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry.

As a profitable and growing company, this role is necessitated by our continued growth.

Job Description:

As a Customer Onboarding Specialist, you will be instrumental in the first stages of our customer’s journey. Your role will be to ensure that new clients are transitioned smoothly and effectively into our platform, setting them up for success from day one. This position requires a deep understanding of customer engagement and a passion for delivering outstanding service.

Key Responsibilities:

Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success.
Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities.
Develop customized onboarding materials and resources in both French and English.
Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process.
Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.
Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.
Serve as the primary point of contact for new customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.

Required profile