Carrier Relations Manager

CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.

Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.

Job Summary

As a Carrier Relations Manager at CEQUENS, you will be instrumental in fostering and nurturing enduring partnerships with Mobile Network Operators. You will serve as a crucial intermediary, dedicated to overcoming obstacles, maintaining high levels of satisfaction among MNO partners, and actively contributing to the expansion of CEQUENS’ presence in the market. Your responsibilities encompass delivering innovative technologies and solutions, including SMS monetization, SAAS & CPaaS offerings, channel partnerships, and connectivity improvements.  The role will be covering the North Africa and the Middle East 

Main Areas of Responsibility

Relationship Management:

• Build and nurture strong, lasting relationships with MNOs globally. You will be the primary point of contact for MNOs, ensuring their needs are met and addressing any challenges.  
• Implement strategies to enhance partnerships with MNOs. Collaborate closely with cross-functional teams to align goals and deliver exceptional service.  
• Monitor industry standards and regulations related to MNOs in different countries.  

Deliver Cutting-Edge Technologies:  

• Present and promote CEQUENS’ innovative technologies and solutions to MNO partners, including SMS monetization strategies, SAAS & CPaaS offerings, channel partnership opportunities, and enhancements in connectivity.
• Drive CPaaS sales by identifying opportunities and developing channel partnerships. Enhance our service offerings through strategic collaborations.  
• Identify growth opportunities to expand CEQUENS’ presence in existing and new markets.  
• Monitor industry trends, competitor activities, and emerging technologies.   

Contribute to Growth:  

• Play a key role in driving the expansion of CEQUENS’ market presence by identifying opportunities for growth, proposing strategic initiatives, and collaborating with cross-functional teams to execute plans effectively.
• Proactively identify and resolve any challenges or issues faced by MNO partners, working closely with internal teams to deliver effective solutions and maintain satisfaction.  

Industry Engagement:

• Represent the company at industry events, conferences, and forums.
• Share insights and trends to position the company as a thought leader in the carrier relations space.
• Qualifications and Skills:

Requirements

Experience:  

• Minimum of 10 years of experience in carrier relations, with at least 5 years in a senior leadership role.

Education:

• Master/Bachelor’s degree in Business Administration, Telecommunications, or related field; Master’s degree preferred

Skills:

• Proven experience in carrier relations, business development, or a related role within the telecommunications industry.
• Strong understanding of mobile network operations, technologies, and market dynamics.
• Excellent communication, negotiation, and relationship-building skills.
• In-depth knowledge of the SMS and CPaaS industry, including regulatory requirements
• A2P SMS and CPaaS experience 
• Good network with MNOs and attend events 

• Strategic thinking, problem-solving abilities, and a results-driven mindset.
• Willingness to travel internationally as required for client meetings, conferences, and partnership development.
• Proficiency in English; additional languages like Arabic a plus.