Staff Outbound Product Manager - Legal Service Delivery

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

This role is part of our Legal and Contract Management BU. Our main product (Legal Service Delivery) is growing rapidly -- hence the need to scale up the team. This is an opportunity to get in early, and drive growth at a well-funded "startup" within a best of breed, enterprise SaaS company.

As a Staff Outbound Product Management, this role will play a critical role in leading our expansion into the Legal Tech space. At ServiceNow, Outbound Product Managers collaborate closely with multiple teams (e.g. product development. marketing, sales, solution consulting) so this role will have a seat at every table.

• Drive product strategy for ServiceNow’s Legal Service Delivery (LSD) product, leveraging industry experience and customer feedback.
• Own GTM enablement by creating the appropriate content (incl. messaging, narratives, etc), addressing Q&A / feedback, and socializing narrative across ServiceNow’s GTM ecosystem (sales, partners, product success, etc).
• Provide “needle-moving” support to Sales, i.e. in hitting quarterly targets via high-value engagement in sales cycles, building high-trust relationships with customers, partners, etc.
• Drive significant thought leadership in the market leveraging conferences, analysts, PR, etc
• Drive key technology partnerships / alliances in service of executing product roadmap

To be successful in this role, we need someone who has the following experience, skills, and values:

• A minimum 5 years in a customer-facing role in Product Management, Product Marketing, Solution Consulting, Product Delivery, or similar role.
• Knowledge / experience in the Legal Tech domain is a “must have”. Knowledge and experience in the Risk and Compliance is “highly desirable”.
• Extreme sense of ownership – own the problem, the process, and the outcome. Some things may need “driving by influence”, others may need executing yourself in a hands-on manner, and yet others will need delegation.
• Strong bias towards action, and a sense of urgency to “win” in the market
• Excellent people and presentation skills to engage with all levels of customers, colleagues, cross-functional teams, and partners.
• Outstanding written and oral communication skills (last but not least).

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We lead with flexibility and trust in our distributed world of work. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. 

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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