Customer Care Agent (Fully Remote)

We're seeking Bilingual Customer Care Agents (Remote)

People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua

Work Schedule: Monday-Friday, 9 am - 5 pm EST

Language: Fluent written and spoken English (C1/C2)

Only resumes in English will be considered!

ABOUT US

At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:

• ACTION - You have an action bias. You get things done, fast.
• CARE - You take pleasure in helping others and doing things the right way.
• OUTSTANDING- You have the highest standards and run things like a well-oiled machine.
• DEPENDABLE - If someone asks you to do something, they KNOW it will get done.
• ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.

THE ROLE

You’ll have success here if you value clear processes and feel qualified to do the following:

• Respond to customer inquiries and provide assistance via live chat, email, and ticketing systems.
• Resolve customer issues and concerns in a professional and timely manner.
• Accurately document customer interactions and maintain detailed records in our customer service database.
• Adhere to company policies and procedures regarding customer interactions and data privacy.
• Provide feedback to the management team on customer trends, product issues, and process improvements.
• Assist with additional customer service tasks and projects as needed.
• Receive inbound calls and follow up on clients when needed.

Our projects could include only some of the functions listed, as well as additional ones not listed here.

Requirements

• C1/C2 English and Spanish writing and speaking skills.

• At least 1 year of experience in customer service roles, preferably remote.
• Graduated (or soon to graduate) with a college degree.
• A quiet home office with a desk and office chair.
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
• Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)

Benefits

• Entry-level payment rates: $4/hr (approx $640-740/month).
• Ongoing pay increments at each work anniversary.
• Discretionary client bonuses (over 80% of our clients award significant end-of-year bonuses to their team members).

Full-time client placements also allow you to enjoy the following benefits:

• 7 US federal holidays as paid time off
• 4 days paid time off (over 65% of our clients provide even more PTO days).
• Monthly stipend for medical insurance (after an induction period).
• Birthday/Anniversary bonuses.
• Gym/Wellness allowance.
• Unlimited online fitness classes with our online personal training partner.
• Invites to our annual Christmas parties and other in-person or online gatherings.

IMPORTANT

We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities.

If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.